Abstract: Techniques for detecting spam accounts in a system are described. The system may analyze speech characteristics of communication content (e.g., telephone call content, VoIP content, audio messaging, etc.) to determine whether multiple devices or user profiles are associated with overlapping communications. The system may also analyze text transcriptions of communication content to determine whether multiple devices or user profiles are associated with overlapping communications. If so, the system may mitigate, such as throttling service, disabling accounts, and the like.

Abstract: Techniques for detecting spam accounts in a system are described. When a system creates a user profile, the system may ingest a blocked communications list. The system may determine how many times each blocked communications number represented in the ingested blocked communications list is included in blocked communications lists of various users of the system. If a blocked communications number represented in the ingested blocked communications list is included in at least a threshold number of other blocked communications lists, the system may mark the communications number as spam at a system level and engage in appropriate mitigation techniques (e.g., throttle the phone numbers activity, disable the phone number's ability to communicate with system devices, etc.).