Abstract: Evaluation of a business case based on the cost of poor process opportunities. In at least some embodiments, an evaluation of a cost of poor process opportunity (COPPO) in an “as-is” process can include calculating a cost per step for each of the plurality of steps or tasks in an activity. COPPO can be determined based in part on whether each step or task in a process or activity is a non-value-add step, and also based in part on a cost of poor quality (COPQ) target percentage. In some embodiments a total cost of poor business process relative to a total cost for each of the plurality of steps can be displayed for a user. The COPPO evaluation can further be used to facilitate the evaluation of a business case for a “to-be” process.

Abstract: Method and systems for operationalizing process excellence. An execution methodology of the invention can meld process excellence with various tools and incorporate activity-based financial modeling, and an operating efficiency model. The overall process can be divided into sessions which can include pre-work, as well as characterizing “as-is” and “to-be” processes. The goal of the sessions is to create a continuous improvement productivity loop. The processes of the invention can be aided by apparatus including an instruction execution platform operable to store and execute computer program code instructions for implementing a plurality of the tools for use in characterizing the as-is and a to-be processes. One or more of these tools can be implemented in the form of a spreadsheet. A data store can be operatively connected to the instruction execution platform by a network to supply historical data and store results.

Abstract: Takt calculator for use in operationalizing process excellence. A takt time calculator tool can help facilitate a six sigma and/or lean methodology that can operationalize process excellence. The takt calculator can determine an amount of time needed to produce a unit of output subject to demand in both an “as-is” and a “to-be” process. The takt time can be output via a screen display, writing the takt time to a data store, or a combination of the two. In some embodiments, a production rate can also be calculated and output in a similar fashion. Additionally, unit conversion can be accomplished as necessary to perform the required calculations where units of time are input for the daily time available and the units of output demanded.

Abstract: Modeling operating efficiency based on rates of unresolved problems. Embodiments of the present invention describe a tool that model operating efficiency be examining the impact of unresolved problems in an enterprise. An inventory of unresolved problems is determined based on at least some of, a beginning inventory of problems, an incoming rate of problems, and the total resolution rate for the problems. An event volume can also be added to account for unusual activity. A tool according to embodiments of the invention can then determine and display the primary unresolved rate of problems. In some embodiments, a complexity distribution based on historical data indicating the length of time taken to solve various problems in the enterprise can also be displayed.

Abstract: Method and systems for operationalizing process excellence. An execution methodology of the invention can meld process excellence with various tools and incorporate activity-based financial modeling, and an operating efficiency model. The overall process can be divided into sessions which can include pre-work, as well as characterizing “as-is” and “to-be” processes. The goal of the sessions is to create a continuous improvement productivity loop. The processes of the invention can be aided by apparatus including an instruction execution platform operable to store and execute computer program code instructions for implementing a plurality of the tools for use in characterizing the as-is and a to-be processes. One or more of these tools can be implemented in the form of a spreadsheet. A data store can be operatively connected to the instruction execution platform by a network to supply historical data and store results.

Abstract: Evaluation of a business case based on the cost of poor process opportunities. In at least some embodiments, an evaluation of a cost of poor process opportunity (COPPO) in an “as-is” process can include calculating a cost per step for each of the plurality of steps or tasks in an activity. COPPO can be determined based in part on whether each step or task in a process or activity is a non-value-add step, and also based in part on a cost of poor quality (COPQ) target percentage. In some embodiments a total cost of poor business process relative to a total cost for each of the plurality of steps can be displayed for a user. The COPPO evaluation can further be used to facilitate the evaluation of a business case for a “to-be” process.