Abstract: Methods and systems respectively provide for receiving a wireless signal coverage map request from a wireless device. A map is generated in accordance with the request and provided to the wireless device. The map includes symbology keyed to wireless signal services within a particular geographic area. Such symbology can be indicative of recommended areas and travel routes having particular types of wireless signal coverage, regions of poor or non-existent wireless signal service, areas presently experiencing heavy wireless signal usage, and so on. In this way, a wireless device user can seek to access specific wireless services and/or avoid suspect trouble regions within a geographic area.

Abstract: Methods and apparatus provide for analysis of wireless signal session data records in order to detect a selectively defined relationship. The relationship involves one or more wireless signal performance metrics and a geographical area. The relationships can be correlated with at least one syndrome of real-world circumstances. Detection of one or more relationships can be reported and leveraged to improve wireless signal service within an area or throughout a wireless system or infrastructure. Such detection and syndrome reporting can also be used to provide valuable and time-saving information to wireless system users.

Abstract: A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module and a caller identification information device. The automatic call distribution system is configured to capture the caller identification information associated with an incoming call placed by a client and to route the incoming call and the caller identification information received from the network to a call agent station. The system also provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. The survey is then associated with the client's caller identification information and identification information of the call agent.