Abstract: The invention concerns an automated task classification system that operates on a task objective of a user. The system may include a meaningful phrase generator that generates a plurality of meaningful phrases from a set of verbal and non-verbal speech. Each of the meaningful phrases may be generated based on one of a predetermined set of the task objectives. A recognizer may recognize at least one of the generated meaningful phrases in an input communication of the user and a task classifier may make a classification decision in response to the recognized meaningful phrases relating to one of the set of predetermined task objectives.

Abstract: The invention concerns an automated task classification system that operates on a task objective of a user. The system may include a meaningful phrase generator that generates a plurality of meaningful phrases from a set of verbal and non-verbal speech. Each of the meaningful phrases may be generated based on one of a predetermined set of the task objectives. A recognizer may recognize at least one of the generated meaningful phrases in an input communication of the user and a task classifier may make a classification decision in response to the recognized meaningful phrases relating to one of the set of predetermined task objectives.

Abstract: The invention concerns an automated task classification system that operates on a task objective of a user. The system may include a meaningful phrase generator that generates a plurality of meaningful phrases from a set of verbal and non-verbal speech. Each of the meaningful phrases may be generated based on one of a predetermined set of the task objectives. A recognizer may recognize at least one of the generated meaningful phrases in an input communication of the user and a task classifier may make a classification decision in response to the recognized meaningful phrases relating to one of the set of predetermined task objectives.

Abstract: An automated call routing system and method which operates on a call-routing objective of a calling party expressed in natural speech of the calling party. The system incorporates a speech recognition function, as to which a calling party's natural-speech call routing objective provides an input, and which is trained to recognize a plurality of meaningful phrases, each such phrase being related to a specific call routing objective. Upon recognition of one or more of such meaningful phrases in a calling party's input speech, an interpretation function then acts on such calling party's routing objective request to either implement the calling party's requested routing objective or to enter into a dialog with the calling party to obtain additional information from which a sufficient confidence level can be attained to implement that routing objective.