Abstract: A large population of mass-produced devices (80) such as a particular model of computer hard disk drive, are distributed around the world. Each device (80) includes an arrangement for collecting failure analysis data of the device (50). Each device (80) is arranged to transmit this data to the device manufacturers server (10) via the internet (20). The server (10) analyses the data in order to determine trends in failure performance of the population of devices in order to improve future designs and to provide updated software for distribution to the devices (80) via the internet (20).

Abstract: An apparatus for controlling operational risk in a data processing system comprises a risk domain segmenter for segmenting the data processing system into a plurality of risk domains, a domain risk threshold selector for selecting a domain risk threshold for at least one of the plurality of risk domains, a system element monitor operable to query the data processing system for an indication of presence of system elements, a risk quantizer for evaluating a system element for element risk and for computing the potential contribution of the element risk to a domain risk total, a risk threshold comparator for comparing the domain risk total with the domain risk threshold, and a domain assignor operable to assign the system element to a risk domain in dependency upon an output of the risk threshold comparator.

Abstract: A storage management method for use in a storage area network is provided. The storage area network comprises a plurality of host data processors coupled to a virtualization engine, which is coupled to a plurality of physical storage media. Each physical storage media is assigned a tier level. The method comprises storing a threshold storage access value associated with each tier level, presenting virtual disk(s) to a host data processor and receiving I/O requests to the virtual disk from the host data processor. Additionally, metadata is stored which identifies the tier level of the physical storage to which the block corresponds, mappings between the block and blocks of a virtual disk, and an access rate to the data. The access value is periodically compared to at least one threshold rate associated with its tier level. Depending on the result, storage block(s) may be marked for migration to another tier level.

Abstract: A method and apparatus for relating a device name to a physical location of a device (202) on a network is provided. The network may be a serial loop network, for example a Fibre Channel Arbitrated Loop network. The network includes a plurality of devices (202) on or connected to the network (201) and a control device (205) with control over at least one of the devices (202). Each device (202) has a check output (204) independent of the network (201) with connection means (206) to a control device (205). The method includes the step of sending a device name from the check output (204) of a device (202) to the control device (205). The check output (204) of a device (202) is also connected to an external indication means for indicating the failure of the device (202).

Abstract: A storage network includes a path processor for directing data onto one of two or more paths between an application host and two or more storage controllers in a storage subsystem. To determine a data path within the storage network, the operational status of a storage controller in the storage subsystem is monitored. It is determined whether a change in the operational status of the storage controller is a failure or a potential failure. This determination is sent to the path processor. The path processor redirects application host data from the path controller on the basis of the determination.

Abstract: A large population of mass-produced devices (80) such as a particular model of computer hard disk drive, are distributed around the world. Each device (80) includes an arrangement for collecting failure analysis data of the device (50). Each device (80) is arranged to transmit this data to the device manufacturers server (10) via the internet (20). The server (10) analyses the data in order to determine trends in failure performance of the population of devices in order to improve future designs and to provide updated software for distribution to the devices (80) via the internet (20).

Abstract: An arrangement and method for update of configuration cache data in a disk storage subsystem in which a cache memory (110) is updated using two-phase (220, 250) commit technique. This provides the advantage that known changes to the subsystem do not require an invalidate/rebuild style operation on the cache. This is especially important where a change will invalidate the entire cache.

Abstract: In a stacked system, errors detected at a user application interface of one or more host systems are associated with root cause errors at a stack level below a virtualization layer by detecting an error at a user application interface; identifying an associated root cause error at a lower stack level; creating an error trace entry for the error; associating an error log identifier with the error trace entry; making the combined error log identifier and the error trace entry into an error identifier that is unique within the plurality of host systems in said stacked system; and communicating the error identifier to any requester of a service at a user application interface of one or more host systems when the service must be failed because of the root cause error.

Abstract: A method and apparatus for recovery from faults in a loop network (500) is provided. The loop network (500) has a plurality of ports (520, 530, 532, 534) serially connected with means for bypassing the ports (520, 530, 532, 534) from the loop network (500). A control device (522, 524) is provided with bypass control over at least one of the ports (530, 532, 534). A host means (502) sends a command to the control device (522, 524) at regular intervals and the control device (522, 524) has a counter which restarts a time period at the receipt of each command. If the time period expires, the control device (522, 524) activates the means for bypassing all the ports (530, 532, 534) under its control. The loop network (500) may have two loops (516, 518) with at least some of the ports (520, 530, 532, 534) common to both loops (516, 518).

Abstract: A method and apparatus for recovery from faults in a loop network (400) is provided. The loop network (400) has a host means (402), a first loop and a second loop (406, 408), a plurality of ports (410) connected to each of the loops (406, 408) and a control device (414, 440) on or connected to each loop (406, 408) with bypass control over at least one of the ports (410) connected to the loop (406, 408). In the event of a failure on the first loop (406), the host means (402) instructs the bypassing of at least one port (410) on the first loop (406), the host means (402) sending the instructions via the control device (414, 440) on or connected to the second loop (408).

Abstract: A software program and an object definitions database are provided for a storage subsystem of a computer system. The subsystem has at least one physical storage medium (P), The program is arranged to generate logical resources (L, R5, D, LR, FC, FW) from a database containing logical resource definitions and user object definitions. The logical resources are arranged as sets of object definitions, and the selection is performed in dependence upon the at least one physical storage medium (P); User objects (110, 120, 130, 140, 150, 162, 164, 166, 170, 182, 184, 186) are generated from the database in dependence upon the generated logical resources(L, R5, D, LR, FC, FW). In this way the generated user objects (110, 120, 130, 140, 150, 162, 164, 166, 170, 182, 184, 186) enable the computer system to utilize the physical storage media (P) via the generated logical resources (L, R5, D, LR, FC, FW).

Abstract: A method and apparatus are provided for fault location in a loop network (100, 200, 400). The network system having a host port (214) for supplying and receiving data and a plurality of successively connected ports (201, 202, 203, 204, 205) through which data from the host port (214) is transferred. A counter (122) for each port records data transfers in which the amount of data received at a destination port is less than an expected amount of data. When a transfer with less than the expected amount of data is identified for a data flow between a sending port (201) and a destination port (214), the counters are incremented for each port (202, 203, 204, 205, 214) after the sending port up to and including the destination port. Analysing means determines a fault location in the network system from the distribution of counts in the counters (122).

Abstract: In a stacked system, errors detected at a user application interface of one or more host systems are associated with root cause errors at a stack level below a virtualization layer by detecting an error at a user application interface; identifying an associated root cause error at a lower stack level; creating an error trace entry for the error; associating an error log identifier with the error trace entry; making the combined error log identifier and the error trace entry into an error identifier that is unique within the plurality of host systems in said stacked system; and communicating the error identifier to any requester of a service at a user application interface of one or more host systems when the service must be failed because of the root cause error.

Abstract: An arrangement and method for update of configuration cache data in a disk storage subsystem in which a cache memory (110) is updated using two-phase (220, 250) commit technique.

Abstract: A software program and an object definitions database are provided for a storage subsystem of a computer system. The subsystem has at least one physical storage medium (P), The program is arranged to generate logical resources (L, R5, D, LR, FC, FW) from a database containing logical resource definitions and user object definitions. The logical resources are arranged as sets of object definitions, and the selection is performed in dependence upon the at least one physical storage medium (P); User objects (110, 120, 130, 140, 150, 162, 164, 166, 170, 182, 184, 186) are generated from the database in dependence upon the generated logical resources(L, R5, D, LR, FC, FW). In this way the generated user objects (110, 120, 130, 140, 150, 162, 164, 166, 170, 182, 184, 186) enable the computer system to utilise the physical storage media (P) via the generated logical resources (L, R5, D, LR, FC, FW).

Abstract: A method and apparatus are provided for fault location in a loop network (100, 200, 400). The network system having a host port (214) for supplying and receiving data and a plurality of successively connected ports (201, 202, 203, 204, 205) through which data from the host port (214) is transferred. A counter (122) for each port records data transfers in which the amount of data received at a destination port is less than an expected amount of data; When a transfer with less than the expected amount of data is identified for a data flow between a sending port (201) and a destination port (214), the counters are incremented for each port (202, 203, 204, 205, 214) after the sending port up to and including the destination port. Analysing means determines a fault location in the network system from the distribution of counts in the counters (122).

Abstract: A method for providing the automatic upgrade of microcode on a computer system connected to a remote system comprises executing a software tool on the computer system to determine the level of the current microcode on the system. The information on the current microcode level and associated system configuration information is sent automatically to the remote system where the microcode level and configuration information are checked against a database. On a determination that the current microcode level is not the latest level, the user of the computer system is notified that a more recent level is available and in response to a request by the user, the more recent microcode level is downloaded from the remote system. The user can then upgrade the microcode in the system.

Abstract: A method and apparatus for recovery from faults in a loop network (400) is provided. The loop network (400) has a host means (402), a first loop and a second loop (406, 408), a plurality of ports (410) connected to each of the loops (406, 408) and a control device (414, 440) on or connected to each loop (406, 408) with bypass control over at least one of the ports (410) connected to the loop (406, 408). In the event of a failure on the first loop (406), the host means (402) instructs the bypassing of at least one port (410) on the first loop (406), the host means (402) sending the instructions via the control device (414, 440) on or connected to the second loop (408).

Abstract: A method and apparatus for recovery from faults in a loop network (500) is provided. The loop network (500) has a plurality of ports (520, 530, 532, 534) serially connected with means for bypassing the ports (520, 530, 532, 534) from the loop network (500). A control device (522, 524) is provided with bypass control over at least one of the ports (530, 532, 534). A host means (502) sends a command to the control device (522, 524) at regular intervals and the control device (522, 524) has a counter which restarts a time period at the receipt of each command. If the time period expires, the control device (522, 524) activates the means for bypassing all the ports (530, 532, 534) under its control. The loop network (500) may have two loops (516, 518) with at least some of the ports (520, 530, 532, 534) common to both loops (516, 518).