Abstract: A large population of mass-produced devices (80) such as a particular model of computer hard disk drive, are distributed around the world. Each device (80) includes an arrangement for collecting failure analysis data of the device (50). Each device (80) is arranged to transmit this data to the device manufacturers server (10) via the internet (20). The server (10) analyses the data in order to determine trends in failure performance of the population of devices in order to improve future designs and to provide updated software for distribution to the devices (80) via the internet (20).

Abstract: A system, method and computer program for acquiring analyzed device control support information in a field population of distributed devices operable to be connected in a network to a virtualizer has an aggregator adapted to be coupled to said virtualizer. The virtualizer is adapted to be coupled to at least one device in the field population and operable to query device control support data from the device and forward the device control support data to the aggregator; and the aggregator is operable to aggregate device control support data and forward aggregated data. A host is arranged to receive the aggregated data across the network and to analyze the aggregated data to provide analyzed device control support information for the field population of distributed devices.

Abstract: A sulfur trioxide conditioning system includes a catalytic converter that converts a portion of the sulfur dioxide in a flow of flue gas to sulfur trioxide. The catalytic converter includes a catalyst support, which is disposed across at least a portion of the cross section of a main duct from a burner to a heat recovery apparatus, and a catalyst on the catalyst support. The amount of the catalyzed surface exposed to the flow of flue gas is selectively varied to control the conversion of sulfur dioxide to sulfur trioxide.