Patents by Inventor Barry Ytuarte

Barry Ytuarte has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Hierarchical process management in an intelligent call processing system
    Patent number: 6763369
    Abstract: A novel customer interaction center server, and a novel method of operating a customer interaction center server, are disclosed. In one embodiment, a network of nodes (each representing one or more subsystem processes) and dependency relationships (indicating which processes depend on what other processes) is used to start the server, and the processes are monitored. In some of these embodiments, a failure of a particular process in the set of target processes is detected and logged and/or handled by implementing a selective shutdown and restart of only a subset of the processes represented in the network, based on the dependency information therein.
    Type: Grant
    Filed: July 13, 2000
    Date of Patent: July 13, 2004
    Assignee: Interactive Intelligence, Inc.
    Inventors: Barry Ytuarte, Jeff Swartz