Patents by Inventor Batuhan Kama

Batuhan Kama has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
    Publication number: 20250071031
    Abstract: Embodiments provide a user-defined external support request routing platform for routing a client support request initiated by a client computing device associated with an external communications platform. Embodiments also include receiving a support communications integration definition object comprising an external communications platform type identifier, an external communications platform provider identifier, an external communications platform address, and an external communications platform credential. In response to receiving the support communications integration definition object, embodiments update a support communications platform integration associated with an external communications support request routing system.
    Type: Application
    Filed: November 13, 2024
    Publication date: February 27, 2025
    Inventors: Rahul Gupta, Basak Meral, Batuhan Kama, Gokce Erdogan
  • User-defined external support request routing platform
    Patent number: 12199841
    Abstract: Embodiments provide a user-defined external support request routing platform for routing a client support request initiated by a client computing device associated with an external communications platform. Embodiments also include receiving a support communications integration definition object comprising an external communications platform type identifier, an external communications platform provider identifier, an external communications platform address, and an external communications platform credential. In response to receiving the support communications integration definition object, embodiments update a support communications platform integration associated with an external communications support request routing system.
    Type: Grant
    Filed: September 29, 2022
    Date of Patent: January 14, 2025
    Assignees: Atlassian PTY Ltd, Atlassian US, Inc.
    Inventors: Rahul Gupta, Basak Meral, Batuhan Kama, Gokce Erdogan
  • USER-DEFINED EXTERNAL SUPPORT REQUEST ROUTING PLATFORM
    Publication number: 20240113948
    Abstract: Embodiments provide a user-defined external support request routing platform for routing a client support request initiated by a client computing device associated with an external communications platform. Embodiments also include receiving a support communications integration definition object comprising an external communications platform type identifier, an external communications platform provider identifier, an external communications platform address, and an external communications platform credential. In response to receiving the support communications integration definition object, embodiments update a support communications platform integration associated with an external communications support request routing system.
    Type: Application
    Filed: September 29, 2022
    Publication date: April 4, 2024
    Inventors: Rahul Gupta, Basak Meral, Batuhan Kama, Gokce Erdogan