Patents by Inventor Beeri Mart

Beeri Mart has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for routing text based interactions
    Patent number: 8473624
    Abstract: Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.
    Type: Grant
    Filed: July 21, 2010
    Date of Patent: June 25, 2013
    Assignee: Nice Systems Ltd.
    Inventors: Beeri Mart, Moshe Wasserblat, Oren Lewkowicz, Hadas Liberman Ben-Ami, Omer Gazit, Zohar Tsfoni, Stas Margolis, Ronit Ephrat
  • Session board controller based post call routing for customer feedback application
    Patent number: 8199896
    Abstract: Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.
    Type: Grant
    Filed: May 22, 2008
    Date of Patent: June 12, 2012
    Assignee: Nice Systems Ltd.
    Inventors: Leon Portman, Shay Weiss, Hadas Liberman Ben-Ami, Uzi Baruch, Beeri Mart, Offer Hassidi, Omri Hayner
  • METHOD AND SYSTEM FOR ROUTING TEXT BASED INTERACTIONS
    Publication number: 20120020473
    Abstract: Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.
    Type: Application
    Filed: July 21, 2010
    Publication date: January 26, 2012
    Inventors: Beeri Mart, Moshe Wasserblat, Oren Lewkowicz, Hadas Liberman Ben-Ami, Omer Gazit, Zohar Tsfoni, Stas Margolis, Ronit Ephrat
  • SESSION BOARD CONTROLLER BASED POST CALL ROUTING FOR CUSTOMER FEEDBACK APPLICATION
    Publication number: 20090290701
    Abstract: Embodiments of the invention include a method for handling communication sessions by a central gateway, such as session border controller. The method may include receiving an indication that the interaction between a customer and an agent has ended and automatically routing by the session border controller the customer to an automated feedback application.
    Type: Application
    Filed: May 22, 2008
    Publication date: November 26, 2009
    Inventors: Leon PORTMAN, Shay WEISS, Hadas LIBERMAN BEN-AMI, Uzi BARUCH, Beeri MART, Offer HASSIDI, Omri HAYNER