Patents by Inventor Ben Knott

Ben Knott has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Measuring and improving customer satisfaction at automated customer service centers
    Publication number: 20070025535
    Abstract: A quality evaluation system (100) has a communications interface (110) coupled to one or more service centers (120, 130), a memory (104), and a processor (102). The processor is programmed to monitor (204) customer interactions with one or more dialogs of each service center, correlate (206) customer interactions with customer surveys collected at each service center, and adjust (212) one or more dialogs at each service center according to the correlated customer interactions.
    Type: Application
    Filed: July 11, 2005
    Publication date: February 1, 2007
    Applicant: SBC Knowledge Ventures LP
    Inventors: Robert Bushey, Ben Knott