Patents by Inventor Ben Vijayakumar

Ben Vijayakumar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR GENERATING CUSTOMER EXPERIENCE SCORES
    Publication number: 20230281636
    Abstract: Disclosed are systems and methods for generating customer experience scores. An example method may include determining, via a processor, a first event impacting one or more users on a network. The example method may also include determining, via the processor, a first time period during which the first event occurs. The example method may also include determining, via the processor, a first number of interactions that occurred during the first time period between the one or more users and a network service provider. The example method may also include determining, via the processor and using a correlation model, a first relationship between the first event and the first number of interactions during the first time period. The example method may also include determining, via the processor, a second event impacting a first user.
    Type: Application
    Filed: March 7, 2022
    Publication date: September 7, 2023
    Applicant: Cox Communications, Inc.
    Inventors: Brad Pfaff, London Lamb, Ryan Carroll, Damon Hansen, Bryana Benson, Brian Stublen, Brandy Riherd, Ben Vijayakumar, Kieran Ram, Christian Welin