Patents by Inventor Benjamin Alderson

Benjamin Alderson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Secure remote maintenance and support system, method, network entity and computer program product
    Patent number: 9992227
    Abstract: A remote, secure maintenance and support system, method, network entity and computer program product are provided. The system can include site terminal(s) and/or a site server (collectively “site device(s)”), a data center in communication with the site device(s) over a first secure tunnel, and at least one client terminal in communication with the data center over a second secure tunnel. The site device(s) can be configured to periodically transmit to the data center one or more error messages over the first secure tunnel. The data center can, in turn, be configured to make the error messages accessible to at least one authorized technician operating one of the client terminals. The client terminal can be configured to retrieve at least one of the error messages over the second secure tunnel and to take an action associated with resolving the error message.
    Type: Grant
    Filed: January 7, 2009
    Date of Patent: June 5, 2018
    Assignee: NCR Corporation
    Inventors: Erika Thomas, Jeff Hughes, David Turner, Jason Henriksen, Donald Davidson, Benjamin Alderson, James Fortuna
  • SECURE REMOTE MAINTENANCE AND SUPPORT SYSTEM, METHOD, NETWORK ENTITY AND COMPUTER PROGRAM PRODUCT
    Publication number: 20100174812
    Abstract: A remote, secure maintenance and support system, method, network entity and computer program product are provided. The system can include site terminal(s) and/or a site server (collectively “site device(s)”), a data center in communication with the site device(s) over a first secure tunnel, and at least one client terminal in communication with the data center over a second secure tunnel. The site device(s) can be configured to periodically transmit to the data center one or more error messages over the first secure tunnel. The data center can, in turn, be configured to make the error messages accessible to at least one authorized technician operating one of the client terminals. The client terminal can be configured to retrieve at least one of the error messages over the second secure tunnel and to take an action associated with resolving the error message.
    Type: Application
    Filed: January 7, 2009
    Publication date: July 8, 2010
    Inventors: Erika Thomas, Jeff Hughes, David Turner, Jason Henriksen, Donald Davidson, Benjamin Alderson, James Fortuna