Patents by Inventor Benjamin Chokchai Markines

Benjamin Chokchai Markines has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for managing bot-generated interactions
    Patent number: 11711323
    Abstract: Embodiments discussed herein refer to systems and methods for chatbot interactions. When chatbot derived interactions are detected, the system can prevent those interactions from being further processed. This can be performed by an analysis system operative to engage in a dialog with customers. The system can manage a dialog with a first customer and evaluate the dialog to determine whether any interactions or responses are associated with a chatbot or a human. Interactions or responses determined be associated with a chatbot are dropped and not permitted to be further processed by the analysis system.
    Type: Grant
    Filed: November 20, 2019
    Date of Patent: July 25, 2023
    Assignee: Medallia, Inc.
    Inventors: Mansu Kim, Benjamin Chokchai Markines, Sudheer Babu Chittireddy
  • SYSTEMS AND METHODS FOR MANAGING BOT-GENERATED INTERACTIONS
    Publication number: 20210152496
    Abstract: Embodiments discussed herein refer to systems and methods for chatbot interactions. When chatbot derived interactions are detected, the system can prevent those interactions from being further processed. This can be performed by an analysis system operative to engage in a dialog with customers. The system can manage a dialog with a first customer and evaluate the dialog to determine whether any interactions or responses are associated with a chatbot or a human. Interactions or responses determined be associated with a chatbot are dropped and not permitted to be further processed by the analysis system.
    Type: Application
    Filed: November 20, 2019
    Publication date: May 20, 2021
    Inventors: Mansu Kim, Benjamin Chokchai Markines, Sudheer Babu Chittireddy