Patents by Inventor Benjamin Droney

Benjamin Droney has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • E-mail response system
    Publication number: 20060224621
    Abstract: A system and method for processing e-mail is provided wherein an e-mail is received from an originator or a customer, a routing destination is determined and responses to the e-mail are retrieved from a library based on the selected routing destination. Customer data is then accessed and the responses are filtered based on customer information that is extrinsic to the e-mail. An agent can select a response from the list of filtered responses and the selected response can be sent to the originator.
    Type: Application
    Filed: March 31, 2005
    Publication date: October 5, 2006
    Applicant: SBC Knowledge Ventures, L.P.
    Inventors: David Findley, Karthik Kannan, Srinivas Cherukuri, Robert Meyer, Amy Hicks, Benjamin Droney, Ying Ma