Patents by Inventor Benjamin Husser

Benjamin Husser has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CRM integrated chat with authorization management
    Patent number: 10944649
    Abstract: Various arrangements are presented for allowing a remote expert to assist a customer relationship management (CRM) agent. A CRM system may present details about an accessed customer account and an option to remotely contact an expert, wherein the expert has more access rights to a CRM communication system than the CRM agent. A request to contact the expert and a selection of a subject matter from a plurality of subject matters may be received. The request may be routed to the expert based on expert routing rules enforced by the CRM communication system. A chat communication session with the expert may be initiated. The expert CRM client system may be caused to access the customer account. Details about the accessed customer account and a chat interface to communicate with the CRM agent may be output.
    Type: Grant
    Filed: May 21, 2018
    Date of Patent: March 9, 2021
    Assignee: DISH Network L.L.C.
    Inventors: Raymond Watkins, Duncan McCloud, Dave Downing, Benjamin Husser, Bishnu Panda
  • CRM INTEGRATED CHAT WITH AUTHORIZATION MANAGEMENT
    Publication number: 20190356562
    Abstract: Various arrangements are presented for allowing a remote expert to assist a customer relationship management (CRM) agent. A CRM system may present details about an accessed customer account and an option to remotely contact an expert, wherein the expert has more access rights to a CRM communication system than the CRM agent. A request to contact the expert and a selection of a subject matter from a plurality of subject matters may be received. The request may be routed to the expert based on expert routing rules enforced by the CRM communication system. A chat communication session with the expert may be initiated. The expert CRM client system may be caused to access the customer account. Details about the accessed customer account and a chat interface to communicate with the CRM agent may be output.
    Type: Application
    Filed: May 21, 2018
    Publication date: November 21, 2019
    Inventors: Raymond Watkins, Duncan McCloud, Dave Downing, Benjamin Husser, Bishnu Panda