Patents by Inventor Benjamin I. Rubinger

Benjamin I. Rubinger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10657790
    Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.
    Type: Grant
    Filed: May 1, 2019
    Date of Patent: May 19, 2020
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Jennifer G. Becker, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
  • Publication number: 20190259263
    Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.
    Type: Application
    Filed: May 1, 2019
    Publication date: August 22, 2019
    Inventors: Jennifer G. Becker, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
  • Patent number: 10325476
    Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.
    Type: Grant
    Filed: September 9, 2017
    Date of Patent: June 18, 2019
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Jennifer G. Becker, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
  • Patent number: 10176239
    Abstract: A system is disclosed for automation-assisted curation of technical information from technical support tickets into a technical information knowledge base. In one example, a method includes mapping information from a plurality of fields of a support ticket in a technical support reporting tool to a plurality of corresponding fields of a structured information file. The method further includes rendering the structured information file in a user-editable format in a user interface; saving user inputs to the structured information file, thereby generating a curated structured information file that incorporates the mapped information and the user inputs; and saving the curated structured information file to a searchable technical support information data store.
    Type: Grant
    Filed: April 24, 2012
    Date of Patent: January 8, 2019
    Assignee: International Business Machines Corporation
    Inventor: Benjamin I. Rubinger
  • Publication number: 20170372588
    Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.
    Type: Application
    Filed: September 9, 2017
    Publication date: December 28, 2017
    Inventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
  • Patent number: 9767669
    Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.
    Type: Grant
    Filed: October 24, 2014
    Date of Patent: September 19, 2017
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
  • Patent number: 9767668
    Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.
    Type: Grant
    Filed: March 14, 2013
    Date of Patent: September 19, 2017
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
  • Patent number: 9564037
    Abstract: A processor of a first loss-prevention configured mobile device detects a second loss-prevention configured mobile device in proximity of the first loss-prevention configured mobile device. Responsive to detecting the first and the second loss-prevention configured mobile devices in proximity, spatial separation of the first loss-prevention configured mobile device from the second loss-prevention configured mobile device beyond a configured separation distance is detected. A voice of an owner of the second loss-prevention configured mobile device is detected at the first loss-prevention configured mobile device located beyond the configured separation distance. An alert is generated at the first loss-prevention configured mobile device that indicates that the owner of the second loss-prevention configured mobile device is separated from the second loss-prevention configured mobile device.
    Type: Grant
    Filed: May 21, 2015
    Date of Patent: February 7, 2017
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Marcus L. Belvin, Matthew C. Hillary, Benjamin I. Rubinger
  • Publication number: 20160343235
    Abstract: A processor of a first loss-prevention configured mobile device detects a second loss-prevention configured mobile device in proximity of the first loss-prevention configured mobile device. Responsive to detecting the first and the second loss-prevention configured mobile devices in proximity, spatial separation of the first loss-prevention configured mobile device from the second loss-prevention configured mobile device beyond a configured separation distance is detected. A voice of an owner of the second loss-prevention configured mobile device is detected at the first loss-prevention configured mobile device located beyond the configured separation distance. An alert is generated at the first loss-prevention configured mobile device that indicates that the owner of the second loss-prevention configured mobile device is separated from the second loss-prevention configured mobile device.
    Type: Application
    Filed: May 21, 2015
    Publication date: November 24, 2016
    Inventors: Marcus L. Belvin, Matthew C. Hillary, Benjamin I. Rubinger
  • Publication number: 20150042474
    Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.
    Type: Application
    Filed: October 24, 2014
    Publication date: February 12, 2015
    Inventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
  • Publication number: 20140325327
    Abstract: Problem links (for example, links to web pages) are replaced by replacement resources (for example, web pages). A process for determining a replacement resource includes a collecting step and an identifying step. In the collecting step, in response to a determination that a problem link condition exists within the source document, context information is collected for the source document. In the identifying step, at least a first replacement resource is identified based, at least in part, upon the context information. The identity of problem links, along with associated replacement resource(s), may be stored in a network accessible cache or repository.
    Type: Application
    Filed: April 29, 2013
    Publication date: October 30, 2014
    Applicant: International Business Machines Corporation
    Inventors: Marcus L. Belvin, Matthew C. Hillary, Benjamin I. Rubinger
  • Publication number: 20140266714
    Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.
    Type: Application
    Filed: March 14, 2013
    Publication date: September 18, 2014
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
  • Publication number: 20130282725
    Abstract: A system is disclosed for automation-assisted curation of technical information from technical support tickets into a technical information knowledge base. In one example, a method includes mapping information from a plurality of fields of a support ticket in a technical support reporting tool to a plurality of corresponding fields of a structured information file. The method further includes rendering the structured information file in a user-editable format in a user interface; saving user inputs to the structured information file, thereby generating a curated structured information file that incorporates the mapped information and the user inputs; and saving the curated structured information file to a searchable technical support information data store.
    Type: Application
    Filed: April 24, 2012
    Publication date: October 24, 2013
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventor: Benjamin I. Rubinger
  • Publication number: 20090089377
    Abstract: A method and computer program product for providing dynamic email content includes sending a request for dynamic email content. The dynamic email content is received from a data store. At least a portion of an email message is populated with the received dynamic email content.
    Type: Application
    Filed: September 27, 2007
    Publication date: April 2, 2009
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventor: Benjamin I. Rubinger