Patents by Inventor Benjamin I. Rubinger
Benjamin I. Rubinger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10657790Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.Type: GrantFiled: May 1, 2019Date of Patent: May 19, 2020Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Jennifer G. Becker, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
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Publication number: 20190259263Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.Type: ApplicationFiled: May 1, 2019Publication date: August 22, 2019Inventors: Jennifer G. Becker, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
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Patent number: 10325476Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.Type: GrantFiled: September 9, 2017Date of Patent: June 18, 2019Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Jennifer G. Becker, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
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Patent number: 10176239Abstract: A system is disclosed for automation-assisted curation of technical information from technical support tickets into a technical information knowledge base. In one example, a method includes mapping information from a plurality of fields of a support ticket in a technical support reporting tool to a plurality of corresponding fields of a structured information file. The method further includes rendering the structured information file in a user-editable format in a user interface; saving user inputs to the structured information file, thereby generating a curated structured information file that incorporates the mapped information and the user inputs; and saving the curated structured information file to a searchable technical support information data store.Type: GrantFiled: April 24, 2012Date of Patent: January 8, 2019Assignee: International Business Machines CorporationInventor: Benjamin I. Rubinger
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Publication number: 20170372588Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.Type: ApplicationFiled: September 9, 2017Publication date: December 28, 2017Inventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
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Patent number: 9767669Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.Type: GrantFiled: October 24, 2014Date of Patent: September 19, 2017Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
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Patent number: 9767668Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.Type: GrantFiled: March 14, 2013Date of Patent: September 19, 2017Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
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Patent number: 9564037Abstract: A processor of a first loss-prevention configured mobile device detects a second loss-prevention configured mobile device in proximity of the first loss-prevention configured mobile device. Responsive to detecting the first and the second loss-prevention configured mobile devices in proximity, spatial separation of the first loss-prevention configured mobile device from the second loss-prevention configured mobile device beyond a configured separation distance is detected. A voice of an owner of the second loss-prevention configured mobile device is detected at the first loss-prevention configured mobile device located beyond the configured separation distance. An alert is generated at the first loss-prevention configured mobile device that indicates that the owner of the second loss-prevention configured mobile device is separated from the second loss-prevention configured mobile device.Type: GrantFiled: May 21, 2015Date of Patent: February 7, 2017Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Marcus L. Belvin, Matthew C. Hillary, Benjamin I. Rubinger
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Publication number: 20160343235Abstract: A processor of a first loss-prevention configured mobile device detects a second loss-prevention configured mobile device in proximity of the first loss-prevention configured mobile device. Responsive to detecting the first and the second loss-prevention configured mobile devices in proximity, spatial separation of the first loss-prevention configured mobile device from the second loss-prevention configured mobile device beyond a configured separation distance is detected. A voice of an owner of the second loss-prevention configured mobile device is detected at the first loss-prevention configured mobile device located beyond the configured separation distance. An alert is generated at the first loss-prevention configured mobile device that indicates that the owner of the second loss-prevention configured mobile device is separated from the second loss-prevention configured mobile device.Type: ApplicationFiled: May 21, 2015Publication date: November 24, 2016Inventors: Marcus L. Belvin, Matthew C. Hillary, Benjamin I. Rubinger
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Publication number: 20150042474Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.Type: ApplicationFiled: October 24, 2014Publication date: February 12, 2015Inventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
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Publication number: 20140325327Abstract: Problem links (for example, links to web pages) are replaced by replacement resources (for example, web pages). A process for determining a replacement resource includes a collecting step and an identifying step. In the collecting step, in response to a determination that a problem link condition exists within the source document, context information is collected for the source document. In the identifying step, at least a first replacement resource is identified based, at least in part, upon the context information. The identity of problem links, along with associated replacement resource(s), may be stored in a network accessible cache or repository.Type: ApplicationFiled: April 29, 2013Publication date: October 30, 2014Applicant: International Business Machines CorporationInventors: Marcus L. Belvin, Matthew C. Hillary, Benjamin I. Rubinger
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Publication number: 20140266714Abstract: Arrangements relate to the automatic adjustment of an alert trigger threshold associated with a metric. In response to a determination that a predetermined alert trigger threshold associated with a metric is met, an alert notification can be sent to a plurality of users associated with the metric. Feedback on the alert notification can be received from one or more of the plurality of users. The alert trigger threshold can be adjusted based on the received feedback. Such adjusting can be performed using a processor.Type: ApplicationFiled: March 14, 2013Publication date: September 18, 2014Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Jennifer G. Becker Antley, Venkatramanan Jeyaraman, Mark D. Reinhardt, Benjamin I. Rubinger
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Publication number: 20130282725Abstract: A system is disclosed for automation-assisted curation of technical information from technical support tickets into a technical information knowledge base. In one example, a method includes mapping information from a plurality of fields of a support ticket in a technical support reporting tool to a plurality of corresponding fields of a structured information file. The method further includes rendering the structured information file in a user-editable format in a user interface; saving user inputs to the structured information file, thereby generating a curated structured information file that incorporates the mapped information and the user inputs; and saving the curated structured information file to a searchable technical support information data store.Type: ApplicationFiled: April 24, 2012Publication date: October 24, 2013Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventor: Benjamin I. Rubinger
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Publication number: 20090089377Abstract: A method and computer program product for providing dynamic email content includes sending a request for dynamic email content. The dynamic email content is received from a data store. At least a portion of an email message is populated with the received dynamic email content.Type: ApplicationFiled: September 27, 2007Publication date: April 2, 2009Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventor: Benjamin I. Rubinger