Patents by Inventor Benny F. Dorrance

Benny F. Dorrance has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Storing call session information in a telephony system
    Patent number: 11212267
    Abstract: In an example of this disclosure, a method may include storing, by a first database server, first call session information in a data structure in a memory of the first database server. The first call session information may correspond to a unique identifier that corresponds to a caller. The method may include replicating the first call session information stored in the data structure in the memory of the first database server to a data structure in a memory of a second database server.
    Type: Grant
    Filed: November 9, 2020
    Date of Patent: December 28, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Daniel S. Sumner, Benny F. Dorrance
  • Directed customer support
    Patent number: 10979572
    Abstract: Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject.
    Type: Grant
    Filed: December 4, 2019
    Date of Patent: April 13, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Benny F. Dorrance, Eduardo D. Dela Torre, Ross Leone, Wayne Barakat, Christopher P. Clausen, Charles Cowell, Jeffrey A. Cornman
  • Storing call session information in a telephony system
    Patent number: 10834064
    Abstract: In an example of this disclosure, a method may include storing, by a first database server, first call session information in a data structure in a memory of the first database server. The first call session information may correspond to a unique identifier that corresponds to a caller. The method may include replicating the first call session information stored in the data structure in the memory of the first database server to a data structure in a memory of a second database server.
    Type: Grant
    Filed: October 18, 2019
    Date of Patent: November 10, 2020
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Daniel S. Sumner, Benny F. Dorrance
  • Directed customer support
    Patent number: 10511717
    Abstract: Various examples are directed to systems and methods for directed customer support. An analytics system may receive support communication data describing a support communication regarding a user account received from a user computing device and determine a subject of the support communication. The analytics system may select a response medium based at least in part on the subject and generate a response message based at least in part on the subject.
    Type: Grant
    Filed: May 20, 2016
    Date of Patent: December 17, 2019
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Benny F. Dorrance, Eduardo D. Dela Torre, Ross Leone, Wayne Barakat, Christopher P. Clausen, Charles Cowell, Jeffrey A. Cornman
  • Storing call session information in a telephony system
    Patent number: 10454908
    Abstract: In an example of this disclosure, a method may include storing, by a first database server, first call session information in a data structure in a memory of the first database server. The first call session information may correspond to a unique identifier that corresponds to a caller. The method may include replicating the first call session information stored in the data structure in the memory of the first database server to a data structure in a memory of a second database server.
    Type: Grant
    Filed: December 20, 2016
    Date of Patent: October 22, 2019
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Daniel S. Sumner, Benny F. Dorrance