Abstract: A method for managing a storage system, a goods system and/or a production system, comprising: acquiring information stored in an identifier (2) with a mobile data acquisition device (3); transmitting the information to a management system (1) connected to the mobile data acquisition device (3) for data exchange; identifying, on the basis of the transmitted information, at least one object (4) of a plurality of objects by the management system (1), wherein each object (4) is assigned a unique industrial coordinate (5) of an industrial coordinate system (6); creating an instruction depending on the identified object (4), its industrial coordinates (5) and/or the transmitted information, and transmitting the instruction from the management system (1) to the mobile data acquisition device (3), the identified object (4) and/or to an external device; wherein the industrial coordinates (5) comprise at least one hierarchy level (8) and at least one, a plurality of or all hierarchy levels (8) correspond to a physical

Abstract: A method for printing a document on an electronic paper with a virtual printer, the method comprising: selecting a document to be printed; creating a print job for printing the document to be printed; creating, based on the print job, a data set representing the document to be printed in a format interpretable by the electronic paper with the virtual printer; transmitting the data set to the electronic paper; and displaying the document to be printed on the electronic paper based on the transmitted data set, so that the electronic paper is printed with the document to be printed by the virtual printer, wherein preferably the print job comprises a page description language or a printer language.

Abstract: Disclosed are systems and methods for routing inbound communications at call centers in order to enhance customer experience and call center agent efficiency. In order to effectively route communications, customer service call types and one or more agent performance rates responding to said customer service calls are analyzed in order to determine which one or more call center agents should be routed which specific customer service call type. Additionally, tools are disclosed for analyzing call center agent performance rates and assigning call center agents to service specific customer service call types.

Abstract: Disclosed are systems and methods for routing inbound communications at call centers in order to enhance customer experience and call center agent efficiency. In order to effectively route communications, customer service call types and one or more agent performance rates responding to said customer service calls are analyzed in order to determine which one or more call center agents should be routed which specific customer service call type. Additionally, tools are disclosed for analyzing call center agent performance rates and assigning call center agents to service specific customer service call types.