Patents by Inventor Bernard McGourty

Bernard McGourty has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Providing customer data to an automatic call distribution system agent
    Patent number: 7043009
    Abstract: Method and apparatus for providing customer data to an agent in connection with an organization's automatic call distribution (ACD) system. The desired customer data and its format can be tailored to the organization's needs and packaged as a web page. The ACD provides a URL to a browser of the agent, which accesses the URL at a server. The web page corresponds with the URL and is provided by the server to the browser. The data can be displayed to the agent, regardless of the type of customer contact with the organization's ACD system.
    Type: Grant
    Filed: February 8, 2000
    Date of Patent: May 9, 2006
    Assignee: Rockwell Electronic Commerce Technologies LLC
    Inventors: Paul Fischer, Darryl Hymel, Bernard McGourty