Abstract: A system for reporting and/or displaying errors in a system that affect end-user tasks includes mechanisms for gathering, interpreting and displaying application status information in a convenient display. In one implementation, for example, distributed application programs in a system are configured to provide status reports (e.g., positive, negative, pending) to a centralized reporting service. The centralized service stores the status information in a database. An event interpreter module queries the database to identify the status of certain application components that affect or otherwise implicate performance of generalized end-user tasks, such as sending/receiving email, logging-in to the network, accessing the internet, remote computer management, or the like.

Abstract: A publication/subscription distribution mechanism receives alerts from an enterprise monitoring system, formats the alerts into a task capable of being managed by a task management application, categorizes the task into one or more subscription categories, and distributes the tasks to subscribers for the subscription categories. The distribution mechanism may automatically translate between an enterprise monitoring system and several different task management applications and may enable automated tracking of error conditions and their resolutions from detection to completion.

Abstract: A monitoring and management system may use a plugin mechanism to add or update an interface to a managed service or device. The plugin may have capability to interface with the managed service or device, as well as an interface to a status database that may be populated by the managed service or device as well as other services or devices. The plugin may have rules that may be used to determine a status for the monitored service or device based on the statuses of several services or devices, and may also have rules that define a multi level query into the database to determine those services and devices.

Abstract: A system for reporting and/or displaying errors in a system that affect end-user tasks includes mechanisms for gathering, interpreting and displaying application status information in a convenient display. In one implementation, for example, distributed application programs in a system are configured to provide status reports (e.g., positive, negative, pending) to a centralized reporting service. The centralized service stores the status information in a database. An event interpreter module queries the database to identify the status of certain application components that affect or otherwise implicate performance of generalized end-user tasks, such as sending/receiving email, logging-in to the network, accessing the internet, remote computer management, or the like.