Patents by Inventor Bernard Prentis

Bernard Prentis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Apparatus and method for telephone call processing
    Patent number: 9674366
    Abstract: A telephone call processing apparatus for a telephone system includes an exchange for receiving incoming telephone calls and switching said calls to selected respective agent workstations. The apparatus includes a routing function for connecting an incoming call from a caller to an agent workstation, and initiating a call from said apparatus to an external application platform, said call including data to enable a transaction call to be set up between said caller and said external application platform. A holding function maintains a call leg connection with said agent workstation whilst said call from said apparatus to said external application platform is initiated. A connection function connects a call from said external application platform to said agent workstation and establishing or maintaining a connection between said caller and said agent workstation for use whilst said transaction call is connected.
    Type: Grant
    Filed: June 23, 2016
    Date of Patent: June 6, 2017
    Assignee: IP Integration Limited
    Inventors: Louie Malatesta, Stephen Murray, Bernard Prentis
  • APPARATUS AND METHOD FOR TELEPHONE CALL PROCESSING
    Publication number: 20170006163
    Abstract: A telephone call processing apparatus for a telephone system includes an exchange for receiving incoming telephone calls and switching said calls to selected respective agent workstations. The apparatus includes a routing function for connecting an incoming call from a caller to an agent workstation, and initiating a call from said apparatus to an external application platform, said call including data to enable a transaction call to be set up between said caller and said external application platform. A holding function maintains a call leg connection with said agent workstation whilst said call from said apparatus to said external application platform is initiated. A connection function connects a call from said external application platform to said agent workstation and establishing or maintaining a connection between said caller and said agent workstation for use whilst said transaction call is connected.
    Type: Application
    Filed: June 23, 2016
    Publication date: January 5, 2017
    Inventors: Louie Malatesta, Stephen Murray, Bernard Prentis