Abstract: A method of detecting pre-determined phrases to determine compliance quality includes determining whether a precursor event has occurred based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating based on a presence of a pre-determined phrase associated with the precursor event in the communication.

Abstract: A method of detecting pre-determined phrases to determine compliance quality includes determining whether a precursor event has occurred based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating based on a presence of a pre-determined phrase associated with the precursor event in the communication.

Abstract: A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication.

Abstract: A layered syndicated feed or content is provided having layers defined according to a media type (e.g., text, graphic, audio, or video) wherein each layer has a plurality of levels such that each level provides either inclusive or exclusive content of the layer's media type in varying degrees of detail or depth. Furthermore, a system is provided for requesting and storing user and mobile device profiles indicative of the syndicated content layers and levels that the user is interested in receiving and that the user's mobile device is capable of receiving.

Abstract: A method is provided for sharing a display. The method includes displaying periodically a first image sequence on the display in synchronicity with a first signal, and displaying periodically a second image sequence on the display in synchronicity with a second signal. The method also includes selecting by a user the first image sequence for viewing, and shuttering periodically a set of goggles for the user in synchronicity with the first signal. A method is provided for sharing a display. The method includes displaying periodically a private image sequence on the display in synchronicity with a first signal, and displaying periodically a non-private image sequence on the display. In the method, the private image sequence and the non-private image sequence combine to form a public image sequence on the display. A system is provided for sharing a display.

Abstract: A layered syndicated feed or content is provided having layers defined according to a media type (e.g., text, graphic, audio, or video) wherein each layer has a plurality of levels such that each level provides either inclusive or exclusive content of the layer's media type in varying degrees of detail or depth. Furthermore, a system is provided for requesting and storing user and mobile device profiles indicative of the syndicated content layers and levels that the user is interested in receiving and that the user's mobile device is capable of receiving.

Abstract: Described is a system and method for automatic monitoring and dissemination of media content. The system and method include a content acquisition platform receiving media content from at least one source and storing the media content in a media storage platform, a media processing platform segmenting the media content based upon predetermined criteria defined by a user and storing metadata corresponding to the segmented media content in the media storage platform, an alert platform providing the user with an alert identifying the segmented media content, the alert including at least a portion of the metadata stored in the media storage platform and a content delivery platform sending the segmented media content to a device of the user.

Abstract: A method and system for managing requests in a hold queue and the responses thereto are described. By providing a management system for handling requests in a call queue, a requesting party may be free to perform other tasks while waiting for a response. In addition, the management system may modify request priority independently of a party receiving the request. The method and system may further facilitate the entry of request related information by implementing an information database. The flexibility of a receiving party in responding to a request may also be enhanced through a greater selection of response options. The management system and method may further provide automatic backup and secondary options if a receiving party's first option is unfeasible.

Abstract: A method and system for managing requests in a hold queue and the responses thereto are described. By providing a management system for handling requests in a call queue, a requesting party may be free to perform other tasks while waiting for a response. In addition, the management system may modify request priority independently of a party receiving the request. The method and system may further facilitate the entry of request related information by implementing an information database. The flexibility of a receiving party in responding to a request may also be enhanced through a greater selection of response options. The management system and method may further provide automatic backup and secondary options if a receiving party's first option is unfeasible.

Abstract: The invention relates to a system and method for gathering data for use in a spoken dialog system. An aspect of the invention is generally referred to as an automated hidden human that performs data collection automatically at the beginning of a conversation with a user in a spoken dialog system. The method comprises presenting an initial prompt to a user, recognizing a received user utterance using an automatic speech recognition engine and classifying the recognized user utterance using a spoken language understanding module. If the recognized user utterance is not understood or classifiable to a predetermined acceptance threshold, then the method re-prompts the user. If the recognized user utterance is not classifiable to a predetermined rejection threshold, then the method transfers the user to a human as this may imply a task-specific utterance. The received and classified user utterance is then used for training the spoken dialog system.

Abstract: A machine-readable medium may include a group of reusable components for building a spoken dialog system. The reusable components may include a group of previously collected audible utterances. A machine-implemented method to build a library of reusable components for use in building a natural language spoken dialog system may include storing a dataset in a database. The dataset may include a group of reusable components for building a spoken dialog system. The reusable components may further include a group of previously collected audible utterances. A second method may include storing at least one set of data. Each one of the at least one set of data may include ones of the reusable components associated with audible data collected during a different collection phase.

Abstract: Aspects of the invention pertain to a system for using a library to interactively design natural language spoken dialog systems. The system may include a processing device and an extractor. The processing device may be configured to receive user input selections indicating ones of a group of spoken dialog data stored in a library. The extractor may be configured to extract the ones of the group of spoken dialog data and a model building module may be configured to build one of a Spoken Language Understanding (SLU) model or an Automatic Speech Recognition (ASR) model based on the extracted ones of the plurality of spoken dialog data.

Abstract: Described is a system and method for automatic monitoring and dissemination of media content. The system and method include a content acquisition platform receiving media content from at least one source and storing the media content in a media storage platform, a media processing platform segmenting the media content based upon predetermined criteria defined by a user and storing metadata corresponding to the segmented media content in the media storage platform, an alert platform providing the user with an alert identifying the segmented media content, the alert including at least a portion of the metadata stored in the media storage platform and a content delivery platform sending the segmented media content to a device of the user.