Abstract: A method for establishing a temporally following voice connection of a user of a call center facility to the call center facility after a temporally preceding voice connection of the user to the call center facility has been established and has ended, wherein the temporally following voice connection relates to the temporally preceding voice connection, includes: in a first step, the temporally preceding voice connection between the user and the call center facility is established; in a second step that follows the first step, the temporally preceding voice connection is ended; in a third step that follows the second step, a text-oriented message is transmitted to the user, wherein the text-oriented message indicates the possibility of establishing the temporally following voice connection that relates to the temporally preceding voice connection; and in a fourth step that follows the third step, the temporally following voice connection is established.