Patents by Inventor Beth A. Layton

Beth A. Layton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11263249
    Abstract: Methods, systems and computer program products are described herein that provided context to user queries to a chat bot. In one embodiment, the method may include receiving a user query at a chat bot. The chat bot is communicating with a system providing conversation interaction with the user. The chat bot accessing a user profile being initiated by the user. The user can revoke the permission to the system for creating and/or using a user profile at any time. In some embodiments, the user profile includes a query history and profile information about the user that correlates keywords to context. The chat bot weighs query keywords for comparison with the keywords of the user profile that are correlated to context. The chat bot interacts with the user using the context correlated to the user in accordance with the weight of the query keywords matched to the keywords of the user profile that are correlated to the context.
    Type: Grant
    Filed: May 31, 2019
    Date of Patent: March 1, 2022
    Assignee: KYNDRYL, INC.
    Inventors: Beth A. Layton, Thomas M. Reeves, Brian J. Snitzer, Michael Treadway
  • Publication number: 20200380020
    Abstract: Methods, systems and computer program products are described herein that provided context to user queries to a chat bot. In one embodiment, the method may include receiving a user query at a chat bot. The chat bot is communicating with a system providing conversation interaction with the user. The chat bot accessing a user profile being initiated by the user. The user can revoke the permission to the system for creating and/or using a user profile at any time. In some embodiments, the user profile includes a query history and profile information about the user that correlates keywords to context. The chat bot weighs query keywords for comparison with the keywords of the user profile that are correlated to context. The chat bot interacts with the user using the context correlated to the user in accordance with the weight of the query keywords matched to the keywords of the user profile that are correlated to the context.
    Type: Application
    Filed: May 31, 2019
    Publication date: December 3, 2020
    Inventors: Beth A. Layton, Thomas M. Reeves, Brian J. Snitzer, Michael Treadway