Patents by Inventor Beth McKinnon

Beth McKinnon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Stores as call center resources
    Patent number: 8009821
    Abstract: An exemplary method of integrating existing physical stores in call center operations comprises registering a plurality of physical stores each having at least one phone line, obtaining availability information of one or more phone lines of a registered store, determining a phone line to route a call for the registered store based on call center routing rules, and routing the call to the determined phone line.
    Type: Grant
    Filed: December 27, 2006
    Date of Patent: August 30, 2011
    Assignee: LiveOps. Inc.
    Inventors: Vidur Apparao, Richard Potts, Scott Lewis, Beth McKinnon, Christopher R. Waterson
  • Method and system for design for run-time control of voice XML applications
    Patent number: 7672295
    Abstract: A method and system for implementing run-time control over voice application behavior. The method includes identifying a plurality of control point locations within a given voice application and a plurality of corresponding required responses to the control points. A design-for-control methodology is used to instrument the control points of voice application. A control agent is configured with web-based controls to manage the control points. The control points are used to alter the voice application's behavior during run-time.
    Type: Grant
    Filed: November 12, 2004
    Date of Patent: March 2, 2010
    Assignee: TellMe Networks, Inc.
    Inventors: Shirish Andhare, Erik Haakenson, Ramy Adeeb, Beth McKinnon, Matt Vernooy, Jeff Kunins