Abstract: A method for improving the provision of emergency assistance services for an emergency site. An observer of an emergency event contacts an Emergency Assistance Services (EAS) operator, using a telephone to describe the type of emergency event and any special circumstances present. The EAS operator also receives the present location of the observer, using a location determination system that is connected to the telephone used by the observer. The EAS operator is provided with an electronic map showing the location of the observer and the location of at least one available EAS responder for the type of emergency event that has occurred. The EAS operator determines whether a given EAS responder has the equipment and/or trained personnel required to respond to the emergency event and, from a group of EAS responders who do so qualify, selects an EAS responder who is estimated to be able to reach the emergency site in the shortest time.