Abstract: Techniques for updating license information within a multitenant on-demand services environment where the license information is not automatically updated from a production organization to a sandbox organization and the sandbox organization is a sub-tenant of the production organization and the sandbox organization and the production organization utilize different logical databases. A request is received for updating licenses within the sandbox organization. Updated license information is requested from the production organization by making a cross-instance call. The updated license information is received from the production organization. The licenses are updated within the sandbox. License aggregation is initialized utilizing the updated licenses within the sandbox. The license aggregation requires a higher level of authorization than the requesting the updated license information.

Abstract: A customer initiates a customer support request indicating that a bug exists in an particular application. An internal bug-fix tracking system includes a case status server that receives a notification event indicating that the bug has been fixed in an updated software release. The associated customer support request is then updated to reflect the bug fix, triggering a notification e-mail that is automatically and directly sent to the customer.

Abstract: A customer initiates a customer support request indicating that a bug exists in an particular application. An internal bug-fix tracking system includes a case status server that receives a notification event indicating that the bug has been fixed in an updated software release. The associated customer support request is then updated to reflect the bug fix, triggering a notification e-mail that is automatically and directly sent to the customer.