Patents by Inventor Bhanu Anupama Atmuri

Bhanu Anupama Atmuri has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • AGENT CONSOLE FOR FACILITATING CHAT INTERACTIONS WITH CUSTOMERS
    Publication number: 20230012067
    Abstract: A chat console includes a chat portion and at least one portion corresponding to an enterprise system application. The chat portion displays text related to a chat interaction between the agent and a customer in real-time in an ongoing manner. The portion related to the enterprise system application displays data relevant to the chat interaction fetched from a respective enterprise system application. The agent console operatively communicates with three enterprise system applications, such that data relevant to the current chat interaction is fetched from each of the three enterprise system applications and displayed in a respective portion within the agent console.
    Type: Application
    Filed: September 13, 2022
    Publication date: January 12, 2023
    Inventors: Subha Sethumadhavan, Bhanu Anupama Atmuri, Veda Rajapandian, Ajay Sreedhar
  • Agent console for facilitating chat interactions with customers
    Patent number: 11449197
    Abstract: A chat console includes a chat portion and at least one portion corresponding to an enterprise system application. The chat portion displays text related to a chat interaction between the agent and a customer in real-time in an ongoing manner. The portion related to the enterprise system application displays data relevant to the chat interaction fetched from a respective enterprise system application. The agent console operatively communicates with three enterprise system applications, such that data relevant to the current chat interaction is fetched from each of the three enterprise system applications and displayed in a respective portion within the agent console.
    Type: Grant
    Filed: March 9, 2020
    Date of Patent: September 20, 2022
    Assignee: [24]7.ai, Inc.
    Inventors: Subha Sethumadhavan, Bhanu Anupama Atmuri, Veda Rajapandian, Ajay Sreedhar
  • AGENT CONSOLE FOR FACILITATING CHAT INTERACTIONS WITH CUSTOMERS
    Publication number: 20220155915
    Abstract: A chat console includes a chat portion and at least one portion corresponding to an enterprise system application. The chat portion displays text related to a chat interaction between the agent and a customer in real-time in an ongoing manner. The portion related to the enterprise system application displays data relevant to the chat interaction fetched from a respective enterprise system application. The agent console operatively communicates with three enterprise system applications, such that data relevant to the current chat interaction is fetched from each of the three enterprise system applications and displayed in a respective portion within the agent console.
    Type: Application
    Filed: March 9, 2020
    Publication date: May 19, 2022
    Inventors: Subha Sethumadhavan, Bhanu Anupama Atmuri, Veda Rajapandian, Ajay Sreedhar
  • AGENT CONSOLE FOR FACILITATING ASSISTED CUSTOMER ENGAGEMENT
    Publication number: 20220129905
    Abstract: An agent console provides interaction context derived from a plurality of enterprise interaction channels to an agent and, as a result, the agent is better equipped to handle customer queries when the chat interaction is initiated. In some cases, a proactive invite, which is provisioned to an online customer to start a chat is passed back to the agent in the agent console when the chat is directed to the agent. The proactive invite may also be enriched with information related to the reason why the particular customer qualified as a potential hot lead for provisioning of a proactive invite. The proactive invite along with the customer qualifying reason may provide the agent with the necessary context to better assist the customer.
    Type: Application
    Filed: March 9, 2020
    Publication date: April 28, 2022
    Inventors: Subha Sethumadhavan, Bhanu Anupama Atmuri, Vandana Abraham