Patents by Inventor Bhanu Venkata Nagesh Nallam

Bhanu Venkata Nagesh Nallam has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for reducing storage space in a contact center
    Patent number: 10348897
    Abstract: Storing a message in a conversation involving a contact of a contact center and an agent of the contact center includes receiving, by a computer of the contact center, the message, wherein the conversation comprises a plurality of messages and then a) identifying redundant information in the received message that is redundant based on one or more of the plurality of messages; and b) identifying derivable information that is derivable from a data source external to the received message. Next, a modified message is generated by eliminating the redundant information and the derivable information from the received message; and the modified message is stored. The modified message can include a number of separate parts, each selectively compressed by a respective compression algorithm.
    Type: Grant
    Filed: June 27, 2017
    Date of Patent: July 9, 2019
    Assignee: Avaya Inc.
    Inventors: Bhanu Venkata Nagesh Nallam, Srinivasa Rao Samineni
  • SYSTEM AND METHOD FOR REDUCING STORAGE SPACE IN A CONTACT CENTER
    Publication number: 20180375997
    Abstract: Storing a message in a conversation involving a contact of a contact center and an agent of the contact center includes receiving, by a computer of the contact center, the message, wherein the conversation comprises a plurality of messages and then a) identifying redundant information in the received message that is redundant based on one or more of the plurality of messages; and b) identifying derivable information that is derivable from a data source external to the received message. Next, a modified message is generated by eliminating the redundant information and the derivable information from the received message; and the modified message is stored. The modified message can include a number of separate parts, each selectively compressed by a respective compression algorithm.
    Type: Application
    Filed: June 27, 2017
    Publication date: December 27, 2018
    Inventors: Bhanu Venkata Nagesh Nallam, Srinivasa Rao Samineni