Abstract: The present invention can include an e-commerce shopping method that includes a step of receiving shopper free form input representing a shopping request. A software program can extract semantics from the shopper free form input relating to at least one item available for sale. At least one item can be automatically added to an electronic shopping cart based upon the extracted semantics. A shopper can be permitted to check-out shopping cart items and/or to edit items, item details, and desired quantities contained in the shopping cart.

Abstract: A unit for defining resources for a software configurable computing environment. The unit can include an entity configured to be software associated with at least one asset. Each asset can be a physical asset that provides at least one resource. The software configurable computing environment can include the entity. The inclusion of the entity in the software configurable computing environment can cause at least one resource to be allocated to said software configurable computing environment.

Abstract: A software configurable computing environment can include at least one application disposed within the software configurable computing environment. The environment can also include a resource management engine configured to define at least one computing resource for the software configurable computing environment. A resource allocation engine can allocate the computing resources defined by the resource management engine for use in the software configurable computing environment. A resource utilization engine can perform at least one programmatic action for the application using available ones of the resources allocated by the resource allocation engine.

Abstract: A software method for analyzing relationships between individuals can include the step of establishing a recordation framework for recording relationships between individuals. At least one relationship based on organization structure can be recorded using the established framework. Additionally, at least one relationship based upon project-specific collaborations can be recorded using the framework. At least one relationship based upon social interactions can also be recorded using the framework. The recorded relationships can be queried to determine a set of organizational, project-specific, and social relationships for a defined group of individuals.

Abstract: A method for presenting portlets within a portal can include providing a portal including a multitude of portlets, each portlet having at least one presentation attribute. A context in which access to the portal is requested can be identified and particular ones of the presentation attributes can be selected according to the context. Based upon selected presentation attributes, a presentation order can be determined for the portlets.

Abstract: A method for managing custom relationship management (CRM) resources including communicatively linking a service router to a plurality of service resources. For each of the service resources, at least one routing criterion can be established. A multitude of service requests can be received by the service router via a multitude of communication channels. Each service request can be analyzed for request characteristics. The request characteristics can then be compared to routing criteria. Each of the service requests can be automatically routed to a selected service resource based at least in part upon the previous comparison. Values for the routing criteria can be dynamically altered based upon feedback.