Patents by Inventor Birgit A. Geppert

Birgit A. Geppert has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10079892
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for suggesting and inserting automated assistants in a graphical user interface for managing communication sessions. A system for suggesting an automated assistant generates a first vector describing a current context of a current communication session, and generates a comparison of the first vector and a second vector associated with a past context of an automated assistant in a past communication session. Then, if the comparison exceeds a similarity threshold, the system suggests the automated assistant to at least one user in the current communication session. Optionally, the system can predictively insert the automated assistant in a communication session if the comparison exceeds a similarity threshold. The graphical user interface for managing communication sessions displays automated assistants in a same manner as human participants.
    Type: Grant
    Filed: December 27, 2010
    Date of Patent: September 18, 2018
    Assignee: Avaya Inc.
    Inventors: Trung Dinh-Trong, Birgit Geppert, Frank Roessler
  • Patent number: 9900280
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a selected media message to a first user. The method includes displaying via a graphical user interface (GUI) a notification associated with a request from a first user for a communication with a second user in the context of a graphical representation of a communication session including at least the second user, receiving a second user input identifying a selected action associated with the first user via the GUI, and performing the selected action relative to the first user. The second user can be notified of the incoming request via a communication session displayed as a set of graphical elements representing a structure of the communication session via the GUI. The first and/or second user can be a communication session of multiple users.
    Type: Grant
    Filed: March 29, 2010
    Date of Patent: February 20, 2018
    Assignee: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Patent number: 9699124
    Abstract: Methods, devices, and systems are provided that determine required communications features to be used in a communication session and provide participants of the communication session with an identification of the required communications features. When a communication device used by the participant does not include one of the required communications features, the user is provided access to those features, based on compatibility. When a communication device is found to be compatible, the communication device accesses the features by running communications applications having the required communications features.
    Type: Grant
    Filed: May 8, 2014
    Date of Patent: July 4, 2017
    Assignee: Avaya Inc.
    Inventors: Frank M. Roessler, Birgit A. Geppert, Trung Thanh Dinh-Trong
  • Patent number: 9571533
    Abstract: A communication session is established between users of communication devices. A representation of the users is displayed as part of the communication session. A liaison agent is dynamically added as a party of the communication session. The liaison agent is an application that works on behalf of one or more user during the communication. In response to dynamically adding the liaison agent as a party of the communication system, the displayed representation of the communication session is updated to indicate that the liaison agent has been added to the communication session. The liaison agent can provide a variety of services to a user, such as tracking work product, handling incoming calls, bridging communication sessions, providing web cam services, doing surveys, gathering a roll of a communication session, playing messages, notifying other users of events in the communication session, and/or the like.
    Type: Grant
    Filed: May 6, 2013
    Date of Patent: February 14, 2017
    Assignee: Avaya Inc.
    Inventors: Trung Thanh Dinh-Trong, Birgit A. Geppert, Frank M. Roessler
  • Patent number: 9344396
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing a virtual meeting room communication session. The method includes establishing a persistent virtual meeting room communication session, the virtual meeting room communication session including shared resources available to virtual meeting room communication session participants, displaying to meeting participants a set of connected graphical elements representing a structure of the virtual meeting room communication session via a graphical user interface (GUI), receiving from one of the meeting participants input associated with the set of connected graphical elements, the input having an action associated with the virtual meeting room communication session, and performing the action based on received user input. The virtual meeting room communication session can persist when no participants are in the communication session.
    Type: Grant
    Filed: March 29, 2010
    Date of Patent: May 17, 2016
    Assignee: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Patent number: 9325661
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications in a callcenter. The method includes presenting via a GUI to a callcenter agent a set of connected graphical elements representing a structure of a communication session including the callcenter agent and a caller, receiving input via the GUI from the callcenter agent to manipulate at least one graphical element, and performing an action based on the input. Further disclosed herein are systems, methods, and non-transitory computer-readable storage media for monitoring communications in a callcenter.
    Type: Grant
    Filed: March 29, 2010
    Date of Patent: April 26, 2016
    Assignee: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Publication number: 20150326621
    Abstract: Methods, devices, and systems are provided that determine required communications features to be used in a communication session and provide participants of the communication session with an identification of the required communications features. When a communication device used by the participant does not include one of the required communications features, the user is provided access to those features, based on compatibility. When a communication device is found to be compatible, the communication device accesses the features by running communications applications having the required communications features.
    Type: Application
    Filed: May 8, 2014
    Publication date: November 12, 2015
    Applicant: Avaya, Inc.
    Inventors: Frank M. Roessler, Birgit A. Geppert, Trung Thanh Dinh-Trong
  • Patent number: 9158444
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for displaying a user interface for managing communication sessions on a communication device. A system configured to practice the method displays, on a first side portion of the user interface, a first set of user-configurable communication information. The system displays, a second side portion of the user interface, a second set of user-configurable communication information. The system displays, on a center portion of the user interface, a communication work space for managing communication sessions. In one embodiment including a touch sensitive display, this interface is used with a tablet device such that a natural position of user's thumbs are in an optimal position to interact efficiently with the user interface. The side portions can be user-configurable to display, for example, contacts, calendar events, tasks, memos, and so forth.
    Type: Grant
    Filed: December 27, 2010
    Date of Patent: October 13, 2015
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Narunas Bukauskas, Tom Coombs, Trung Dinh-Trong, Birgit Geppert, Thomas Kleist, Frank Roessler
  • Publication number: 20150135098
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications mode neutrally using widgets. The method includes presenting via a graphical user interface (GUI) a set of connected graphical elements representing a communication session comprising at least two communicating users, wherein each graphical element representing a user further comprises at least one graphical sub-element indicating user communication details, receiving user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and performing the action based on the received user input. The graphical sub-elements can indicate a communication mode through which an associated user connects to the communication session and/or available communication modes for an associated user.
    Type: Application
    Filed: January 14, 2015
    Publication date: May 14, 2015
    Inventors: Birgit GEPPERT, Frank ROESSLER
  • Patent number: 8938677
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for managing communications mode neutrally using widgets. The method includes presenting via a graphical user interface (GUI) a set of connected graphical elements representing a communication session comprising at least two communicating users, wherein each graphical element representing a user further comprises at least one graphical sub-element indicating user communication details, receiving user input associated with the set of connected graphical elements, the user input having an action associated with the communication session, and performing the action based on the received user input. The graphical sub-elements can indicate a communication mode through which an associated user connects to the communication session and/or available communication modes for an associated user.
    Type: Grant
    Filed: March 29, 2010
    Date of Patent: January 20, 2015
    Assignee: Avaya Inc.
    Inventors: Birgit Geppert, Frank Roessler
  • Publication number: 20140189005
    Abstract: A communication session is established between users of communication devices. A representation of the users is displayed as part of the communication session. A liaison agent is dynamically added as a party of the communication session. The liaison agent is an application that works on behalf of one or more user during the communication. In response to dynamically adding the liaison agent as a party of the communication system, the displayed representation of the communication session is updated to indicate that the liaison agent has been added to the communication session. The liaison agent can provide a variety of services to a user, such as tracking work product, handling incoming calls, bridging communication sessions, providing web cam services, doing surveys, gathering a roll of a communication session, playing messages, notifying other users of events in the communication session, and/or the like.
    Type: Application
    Filed: May 6, 2013
    Publication date: July 3, 2014
    Applicant: Avaya Inc.
    Inventors: Trung Thanh Dinh-Trong, Birgit A. Geppert, Frank M. Roessler
  • Patent number: 8718246
    Abstract: A communication manager establishes a call between two or more participants on two or more communication devices. The call can be an audio or video call. A call request is sent from one of the communication devices to conference an additional communication device to the call. For example, a participant in the call decides to conference an additional person to further discuss an idea. An information manager gets a roster of the participants. In addition to the call request, the roster of the participants is sent to the additional communication device. The additional communication device receives the call request and the roster. The roster is displayed to the user of the additional communication device. The user can then indicate to answer the call request. If answered, the additional communication device sends an indication that the call was answered and the additional communication device is conferenced into the call.
    Type: Grant
    Filed: January 20, 2012
    Date of Patent: May 6, 2014
    Assignee: Avaya Inc.
    Inventors: Frank M. Roessler, Mehmet C. Balasaygun, Birgit A. Geppert, Trung T. Dinh-Trong
  • Patent number: 8204195
    Abstract: A system and method for providing the capability to simultaneously manage multiple conference calls, move participants in the conference calls from one conference call to another and subdivide or join multiple conference calls together, and the like, wherein a participant seeking to initiate conference calls does so at his or her endpoint by selecting conference call identifiers, where the identifiers identify conference calls to be created. The initiating participant then selects the participants to be associated with the particular calls and confirms the selection. Upon confirmation of the selection, the conference calls among the selected participants are established.
    Type: Grant
    Filed: September 28, 2007
    Date of Patent: June 19, 2012
    Assignee: Avaya Technology LLC
    Inventors: Birgit A. Geppert, Frank M. Roessler
  • Publication number: 20120128140
    Abstract: A communication manager establishes a call between two or more participants on two or more communication devices. The call can be an audio or video call. A call request is sent from one of the communication devices to conference an additional communication device to the call. For example, a participant in the call decides to conference an additional person to further discuss an idea. An information manager gets a roster of the participants. In addition to the call request, the roster of the participants is sent to the additional communication device. The additional communication device receives the call request and the roster. The roster is displayed to the user of the additional communication device. The user can then indicate to answer the call request. If answered, the additional communication device sends an indication that the call was answered and the additional communication device is conferenced into the call.
    Type: Application
    Filed: January 20, 2012
    Publication date: May 24, 2012
    Applicant: AVAYA INC.
    Inventors: Birgit A. Geppert, Trung T. Dinh-Trong, Frank M. Roessler, Mehmet C. Balasaygun
  • Patent number: D664150
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: July 24, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D664551
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: July 31, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D669086
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: October 16, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D669088
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: October 16, 2012
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D678305
    Type: Grant
    Filed: October 4, 2010
    Date of Patent: March 19, 2013
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Trung Dinh-Trong, Birgit Geppert, Frank Roessler, Narunas Bukauskas, Thomas Kleist, Tom Coombs
  • Patent number: D736802
    Type: Grant
    Filed: January 28, 2013
    Date of Patent: August 18, 2015
    Assignee: Avaya Inc.
    Inventors: David G. Boyer, Narunas Bukauskas, Tom Coombs, Trung Dinh-Trong, Birgit Geppert, Thomas Kleist, Frank Roessler