Abstract: A method of remote desktop protocol (RDP) operating system (OS) session remote-control includes providing security credentials to a client device. The method includes requesting OS sessions currently operating on the client device. The method includes receiving from an agent on the client device, an indication of OS sessions currently operating on the client device. The OS sessions include one or more RDP OS sessions and a console OS session. The method includes selecting a first RDP OS session of the one or more RDP OS sessions. Responsive to the selection of the first RDP OS session, the method includes communicating with an agent an instruction to initiate a remote-control interface with the client device. The remote-control interface is configured such that the agent transmits visual data of the RDP OS session to the service device and relays commands from the service device.

Abstract: An embodiment includes a method of client-server trust management. The method includes receiving, at a client device, a public key of a system server and locally seeding the public key in a secure storage at the client device. The method includes receiving a certificate list signed by a private key of the system server and verifying a source of the certificate list using the seeded public key. The method includes initiating a handshake process with a second device during which a digital device certificate of the second device is received. The method includes halting the handshake process and validating the second device by matching the digital device certificate with a certificate included on the verified certificate list. Based on the validation, the method includes managing a communication session with the second device to enable or prevent data transfer between the client device and the second device.

Abstract: A method for file downloading by a computing device is described. The method includes sending a multicast representative message on a multicast channel in response to receiving file download instructions. The multicast representative message indicates that the computing device is a multicast representative. The method also includes downloading file data during a multicast delay. The method additionally includes sending the file data on the multicast channel upon expiration of the multicast delay. The method further includes sending a multicast complete message.

Abstract: A method for file downloading by a computing device is described. The method includes sending a multicast representative message on a multicast channel in response to receiving file download instructions. The multicast representative message indicates that the computing device is a multicast representative. The method also includes downloading file data during a multicast delay. The method additionally includes sending the file data on the multicast channel upon expiration of the multicast delay. The method further includes sending a multicast complete message.

Abstract: A method for provisioning a managed node is described. The method includes obtaining data indicating a set of resources to be downloaded. The data corresponds to a designated configuration. The method also includes sending parallel resource existence requests to peer nodes for one or more resources in the set of resources. The resource existence requests are sent within a managed network. The method further includes determining if one or more responses from the peer nodes are received. The method additionally includes downloading at least one resource from at least one of the peer nodes if at least one response is received indicating that at least one peer node has a requested resource. The method also includes downloading any remaining resource from an administrative system.

Abstract: A computing device configured for improving the responsiveness of a computing device in connection with software distribution is described. The computing device includes a processor and executable instructions stored in memory that is in electronic communication with the processor. The computing device receives a return code and package information from a remote computing device. The computing device also looks up a code mapping in a cache, wherein the code mapping is based on the return code. The computing device further stores the package information in a database. The computing device furthermore displays the code mapping and the package information.