Abstract: Aspects of the present disclosure provide systems, methods, apparatus, and computer-readable storage media that support relevance-based analysis and filtering of documents and media for one or more enterprises. Aspects disclosed herein leverage custom-built taxonomies, natural language processing (NLP), and machine learning (ML) for identifying and extracting features from highly-relevant documents. The extracted features are vectorized and then filtered based on entities (e.g., enterprises, organizations, individuals, etc.) and compliance-based risks (e.g., illegal or non-compliant activities) that are highly relevant to a particular client. The filtered feature vectors are used to identify and highlight relevant information in the corresponding documents, enabling decision making to resolve compliance-related risks. The aspects described herein generate fewer false positive or otherwise less relevant results than conventional document screening applications or manual techniques.

Abstract: A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.

Abstract: A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.

Abstract: A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.

Abstract: A system for managing and servicing at least one device communicatively coupled to a network, including a communication manager configured to receive an alert and monitored information from the at least one device over the network, and to receive a user request for information related to the at least one device; a device subsystem configured to store the monitored information received by the communication manager, and to store at least one of configuration and service information of the at least one device; a user subsystem configured to store information related to users of the at least one device; an account subsystem configured to store at least one of contract management information, billing management information, and order management information related to the at least one device; and a system controller configured to coordinate operations of the device subsystem, the user subsystem, and the account subsystem in responding to the received alert and in responding to the received user request for informat

Abstract: A system and method for evaluating a service contract for managing and servicing devices communicatively coupled to a network, including: storing business context information, including terms of the service contract for managing and servicing a device; storing contract expenditure information; receiving, from an authorized user, a request for information related to profitability of the service contract over a predetermined period of time; accessing the business context information to retrieve the terms of the service contract and an identification for each device; determining, based on each respective identification, the cost of performing the service contract over the predetermined period of time for the device covered by the service contract; creating a contract profitability report describing profitability of the service contract over the predetermined period of time; and providing, to the authorized user, the contract profitability report and the terms of the service contract for the device covered by the

Abstract: A system and method for servicing a monitored device provided to a company, including: receiving, by a service provider over a network, a service alert regarding the monitored device; determining whether a business relationship exists between the company and the service provider for service of the monitored device; and responding to the service alert based on the determined business relationship. The method of determining whether a business relationship exists between the company and the service provider for service of the monitored device includes determining whether a bid for a contract between the company and the service provider is pending; and, if the bid for the contract is pending between the company and the service provider, responding to the service alert in a predetermined manner.

Abstract: A system and method for managing and servicing a device communicatively coupled to a network, including: receiving device information, including alert information and status information, from the device over the network; storing the received device information; storing business context information, including contract management information, billing management information, and order management information related to managing and servicing the device; storing user access information, the user access information governing access to the stored device information and the stored business context information of the device by a plurality of users; and providing the stored device information and the business context information to a user of the plurality of users based on the stored user access information.