Abstract: A graphical user interface (“GUI”) is described for creating and managing a meta-document comprising: a sub-documents region for receiving and storing graphical indications of a plurality of different types of documents responsive to user input; a personal note region for receiving and storing a text message related to the plurality of different types of sub-documents; and a send document graphic which, when selected by a user, transmits the meta-document including all of the sub-documents to one or more destinations.

Abstract: A method is described comprising: storing contact information for a plurality of contacts within a contacts database, the contact information including the contact name, address, email address and telephone number; and associating a message forwarding code with one or more of the plurality of contacts, the message forwarding code usable to forward messages to the contact from a telephone having a standard numeric keypad.

Abstract: A computer-implemented method is described comprising: mapping a first user's primary text or instant messaging (“IM”) address managed by a primary text/IM messaging system to a pseudo-text/IM address managed by an intermediary text/IM system; publishing the pseudo-text/IM address but not the primary text/IM address to a plurality of text/IM users, the plurality of text/IM users establishing text/IM sessions with the first user via the pseudo-text/IM address; defining a first set of users within the plurality who are permitted to view presence information related to the first user's text/IM activity within the primary text/IM system and a second set of users who are not permitted to view the presence information; receiving presence information related to the first user from the primary text/IM system; and providing the presence information only to the users within the first set.

Abstract: A system is described for providing multi-media notifications comprising: a multimedia distribution list for storing destination addresses for a plurality of recipients, the destinations identified by the addresses including destinations from a variety of different communication media types, the media types including both electronic messaging types and voice-based message types; and multimedia message processing logic for distributing a single message over a plurality of the different media types responsive to the multimedia distribution list.

Abstract: A system is described for managing messages of multiple media types comprising: one or more communication channels for receiving and sending messages of different media types the media types including both electronic messaging types and telephony message types; a generic inbox for uniformly storing messages from each of the media types without necessarily being tied to an account of any of the media types; and a generic inbox manager configured to manage the contents of the generic inbox according to a plurality of generic inbox management rules specified by the user.

Abstract: A system is described for providing multi-media notifications comprising: one or more applications to store and/or generate event triggers associated with a particular user; and multimedia notification logic to generate notifications over a plurality of user-selectable media types responsive to detecting each of the event triggers, the media types including both electronic messaging types and voice telephony messaging types.

Abstract: A method is described comprising: providing a first interactive voice response (“IVR”) menu structure usable over a telephony communication channel by one or more users; evaluating usage patterns of the IVR menu structure by a first of the one or more users; automatically modifying the first IVR menu structure based on the evaluation of first user's usage patterns to produce a second IVR menu structure; and employing the second IVR menu structure in a subsequent IVR session with the first user.

Abstract: A system is described for managing messages and/or documents (“documents”) comprising: a document server to store a plurality of documents and/or folders containing the documents; and a virtual contextual file system including a context mapping module to analyze a current context selected by a user at an access device to identify a subset of documents and/or folders stored on the document server associated with the context selected by the user, the context mapping module to additionally map the subset of documents and/or folders stored on the document server to the access device.

Abstract: A method is described for providing cross-media access to messages and/or documents comprising: storing and managing a set of messages and/or documents on behalf of a plurality of users; receiving information from a first user of the plurality indicating different subsets of the set of messages and/or documents that the first user wishes to be provided with access to over each of a plurality of different media channels; identifying a first media channel of the plurality of media channels over which the first user is connecting to access messages and/or documents; identifying a first subset of messages and/or documents associated with the first media channel; and providing access to the first subset of messages and/or documents associated with the first media channel when the user connects over the second media channel.

Abstract: A system is described for processing messages and calls comprising: a plurality of filtering modules to apply a corresponding plurality of rule sets in succession to filter incoming and/or outgoing electronic messages and to apply the highest priority rule from among a plurality of rule sets to calls; and a pre-inbox for temporarily storing the calls and/or electronic messages as each of the plurality of rule sets are applied, the calls and/or electronic messages being removed from the pre-inbox and disposed of only after each of the plurality of rule sets have been applied to the calls and/or electronic messages.

Abstract: A system is described for managing messages, communications and/or documents comprising: a plurality of task agents, each task agent to perform one or more specified message processing actions, document processing actions, and/or communications processing actions on different types of messages, documents and/or communication channels, respectively; and one or more manager agents to coordinate the actions of the plurality of task agents responsive to a plurality of message and/or document processing rules.

Abstract: A conflict detection and resolution system and method are described for detecting and resolving conflicts between filtering and/or routing rules within an integrated messaging/document management system. One embodiment of the method comprises evaluating a plurality of rules for routing, filtering and/or storing messages and/or documents to determine whether a conflict exists between two or more of the plurality of rules; detecting a conflict between two or more of the plurality of rules; determining a severity level associated with the detected conflict; and identifying a resolution to the conflict resolution if the severity level associated with the conflict is below a predetermined threshold value.