Abstract: Systems for and methods of context-preserving agent routing with thread-level context serialization. The system includes at least a processor and a memory. The systems and methods configure the processor to receive a request associated with a conversation thread, access a thread-level context object as a function of the conversation thread, determine a routing condition for the request as a function of the thread-level context object, select, from a plurality of software agents, a first agent having a capability profile that satisfies the routing condition, provide the first agent with at least a portion of the thread-level context object, receive, from the first agent, a first result of the at least a first operation, and update the thread-level context object as a function of the first result of the at least a first operation.

Abstract: A system and method for identifying irregular sales activity. The method includes the steps of extracting data related to a first predetermined criteria from at least one of a predetermined set of files based on a first guideline; generating a first criteria specific report based on the first predetermined criteria; extracting data related to a second predetermined criteria from at least one of the predetermined set of files based on a second guideline; generating a second criteria specific report based on the second predetermined criteria; and generating an intermediate report including information from the criteria specific reports and generating an irregular activity report. The first criteria specific report includes data related to the first predetermined criteria associated with one or more entities of at least one predetermined entity type. The second criteria specific report includes data related to the second predetermined criteria associated with the one or more entities.

Abstract: A system and method for identifying irregular sales activity. The method includes the steps of extracting data related to a first predetermined criteria from at least one of a predetermined set of files based on a first guideline; generating a first criteria specific report based on the first predetermined criteria; extracting data related to a second predetermined criteria from at least one of the predetermined set of files based on a second guideline; generating a second criteria specific report based on the second predetermined criteria; and generating an intermediate report including information from the criteria specific reports and generating an irregular activity report. The first criteria specific report includes data related to the first predetermined criteria associated with one or more entities of at least one predetermined entity type. The second criteria specific report includes data related to the second predetermined criteria associated with the one or more entities.