Patents by Inventor Bohdan Klepar

Bohdan Klepar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for making engagement offers based on observed navigation path
    Patent number: 10373171
    Abstract: A system and method for making engagement offers. A processor monitors a navigation path of a user navigating a website. The processor makes an offer for engagement with the user on a first web page reached by the user upon following the navigation path. The processor monitors a reaction of the user to the offer for engagement, and updates tag data associated with a second web page encountered by the user while traversing the navigation path. The tag data is updated based on the reaction of the user to the offer for engagement.
    Type: Grant
    Filed: February 23, 2015
    Date of Patent: August 6, 2019
    Inventors: Andriy V. Ryabchun, Nikolay I. Korolev, Herbert Willi Artur Ristock, Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Gordon Bell, Francisco Gutierrez, Josef Eric Eisner, Stanislav Lypchanskyy
  • Proactive knowledge offering system and method
    Patent number: 10127321
    Abstract: A system and method for proactively making knowledge offers. A processor is configured to gather information on interactions by a user with resources provided by an enterprise having a customer contact center. The processor anticipates need of the user based on the gathered information, and generates a query based on the anticipated need. Prior to the user expressly requesting knowledge relating to a particular topic, the processor proactively identifies and suggests the knowledge to the user based on the generated query. The processor receives feedback relating to the suggested knowledge and outputs based on the feedback, a relevance score for the suggested knowledge.
    Type: Grant
    Filed: February 23, 2015
    Date of Patent: November 13, 2018
    Inventors: Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Andriy V. Ryabchun, Gordon Bell, Francisco Gutierrez, Josef Eric Eisner, Nikolay I. Korolev, Herbert Willi Artur Ristock, Stanislav Lypachanskyy
  • SYSTEM AND METHOD FOR MAKING ENGAGEMENT OFFERS BASED ON OBSERVED NAVIGATION PATH
    Publication number: 20160247165
    Abstract: A system and method for making engagement offers. A processor monitors a navigation path of a user navigating a website. The processor makes an offer for engagement with the user on a first web page reached by the user upon following the navigation path. The processor monitors a reaction of the user to the offer for engagement, and updates tag data associated with a second web page encountered by the user while traversing the navigation path. The tag data is updated based on the reaction of the user to the offer for engagement.
    Type: Application
    Filed: February 23, 2015
    Publication date: August 25, 2016
    Inventors: Andriy V. Ryabchun, Nikolay I. Korolev, Herbert Willi Artur Ristock, Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Gordon Bell, Francisco Gutierrez, Josef Eric Eisner, Stanislav Lypchanskyy
  • PROACTIVE KNOWLEDGE OFFERS
    Publication number: 20160246885
    Abstract: A system and method for proactively making knowledge offers. A processor is configured to gather information on interactions by a user with resources provided by an enterprise having a customer contact center. The processor anticipates need of the user based on the gathered information, and generates a query based on the anticipated need. Prior to the user expressly requesting knowledge relating to a particular topic, the processor proactively identifies and suggests the knowledge to the user based on the generated query. The processor receives feedback relating to the suggested knowledge and outputs based on the feedback, a relevance score for the suggested knowledge.
    Type: Application
    Filed: February 23, 2015
    Publication date: August 25, 2016
    Inventors: Bharath Aravamudhan, Conor McGann, Nitin Krishnanand, Bohdan Klepar, Andrey Ryabchun, Gordon Bell, Frank Gutierrez, Josef Eric Eisner, Nikolay Korolev, Herbert Willi Artur Ristock, Stanislav Lypchanskyy