Abstract: A healthcare provider performance analysis and business management system to provide a business-centric analysis of healthcare provider performance indicators. A comparison of the healthcare provider's business performance (as indicated by data collected from the provider for a number of business metrics) against best practices at similarly-situated healthcare providers (as represented by the “benchmarks” used for evaluation of business metrics) may allow the performance analysis system to provide feedback and best practice recommendation to the healthcare provider customer whose business performance is under evaluation. The evaluation of business metrics may proactively identify strengths and weaknesses within a customer's business organization, thereby helping executive management to identify business areas or practices that need the most attention or improvement. Customer-tailored technology solutions may be created to assure measurable and sustainable results.