Patents by Inventor Boris Elpiner
Boris Elpiner has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 9871926Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.Type: GrantFiled: January 25, 2017Date of Patent: January 16, 2018Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 9736756Abstract: Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).Type: GrantFiled: December 31, 2015Date of Patent: August 15, 2017Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Publication number: 20170134581Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.Type: ApplicationFiled: January 25, 2017Publication date: May 11, 2017Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 9591138Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.Type: GrantFiled: December 7, 2015Date of Patent: March 7, 2017Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Publication number: 20160119853Abstract: Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).Type: ApplicationFiled: December 31, 2015Publication date: April 28, 2016Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Publication number: 20160088156Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.Type: ApplicationFiled: December 7, 2015Publication date: March 24, 2016Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 9294985Abstract: A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.Type: GrantFiled: December 1, 2014Date of Patent: March 22, 2016Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 9258673Abstract: Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).Type: GrantFiled: September 26, 2011Date of Patent: February 9, 2016Assignee: RingControl, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 9247050Abstract: Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and interfaces, and more particularly, to systems, devices and methods to activate telecommunications services. For example, a method may include configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts, presenting in an interface an identifier for accessing the subset of telecommunications services, receiving data representing a request to activate the subset of telecommunications services associated with the identifier, the data representing the request including a user identification number, and activating the user account to include the subset of the telecommunications services, wherein configuring the configuration data occurs prior to presenting the identifier.Type: GrantFiled: May 30, 2008Date of Patent: January 26, 2016Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir G. Shmunis
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Patent number: 9237235Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.Type: GrantFiled: August 29, 2014Date of Patent: January 12, 2016Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 9008625Abstract: System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.Type: GrantFiled: October 1, 2013Date of Patent: April 14, 2015Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Publication number: 20150087319Abstract: A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.Type: ApplicationFiled: December 1, 2014Publication date: March 26, 2015Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 8934883Abstract: A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.Type: GrantFiled: October 7, 2013Date of Patent: January 13, 2015Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Publication number: 20140369486Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.Type: ApplicationFiled: August 29, 2014Publication date: December 18, 2014Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 8885813Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.Type: GrantFiled: November 18, 2009Date of Patent: November 11, 2014Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 8838082Abstract: Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).Type: GrantFiled: November 25, 2009Date of Patent: September 16, 2014Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Publication number: 20140038576Abstract: A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.Type: ApplicationFiled: October 7, 2013Publication date: February 6, 2014Applicant: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Publication number: 20140031009Abstract: System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.Type: ApplicationFiled: October 1, 2013Publication date: January 30, 2014Applicant: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmuris
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Patent number: 8611879Abstract: A vPBX server manages calls in a bridged line appearance (BLA) group. A BLA group can include extensions for location-aware mobile devices. The vPBX server contains location based forwarding rules that can be applied together with BLA redirection rules in managing incoming calls. A single extension can appear as a user interface element (e.g., an icon or button) on multiple mobile devices. Using the user interface element, a primary user can view a secondary user's status, including the secondary user's location information. The vPBX server allows the primary user to redirect the incoming calls to devices in accordance with the forwarding rules and the redirection rules.Type: GrantFiled: November 18, 2009Date of Patent: December 17, 2013Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis
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Patent number: 8588744Abstract: System, apparatus, computer program products and methods for preventing fraud attacks (e.g., on a virtual PBX service provider) are disclosed. In some implementations, a set of fraud evaluation processes are performed, an overall fraud evaluation score is incremented as each of the set of fraud evaluation processes are performed and a step result is obtained. A user request (e.g., account activation) can be denied or accepted based on the overall fraud evaluation score. In some implementations, the set of fraud evaluation processes can include one or more of: an internal fraud evaluation process, a process for checking multiple trial accounts associated with a common account parameter, a process for geolocation verification of multiple account parameters, a process for device type verification for a contact phone number, a process for credit card verification, and a process for placing a contact number verification call.Type: GrantFiled: November 25, 2009Date of Patent: November 19, 2013Assignee: RingCentral, Inc.Inventors: Vlad Vendrow, Bruce Young, Praful Shah, Boris Elpiner, Vladimir Shmunis