Abstract: Disclosed are systems and methods for generating customer experience scores. An example method may include determining, via a processor, a first event impacting one or more users on a network. The example method may also include determining, via the processor, a first time period during which the first event occurs. The example method may also include determining, via the processor, a first number of interactions that occurred during the first time period between the one or more users and a network service provider. The example method may also include determining, via the processor and using a correlation model, a first relationship between the first event and the first number of interactions during the first time period. The example method may also include determining, via the processor, a second event impacting a first user.

Abstract: This disclosure describes systems, methods, and devices related to network outage management. A method may include receiving a first indication of a first cable system outage. The method may include identifying a start time associated with the first cable system outage, and determining, based on the start time, a time period during which to refrain from generating a service ticket indicative of the first cable system outage. The method may include determining that the first cable system outage has not ended at an end time of the time period, and receiving a second indication of a second cable system outage. The method may include determining that the second cable system outage begins during the time period and has not ended at the end time. The method may include generating and sending a service ticket indicative of the first cable system outage and the second cable system outage.

Abstract: This disclosure describes systems, methods, and devices related to network outage management. A method may include receiving a first indication of a first cable system outage. The method may include identifying a start time associated with the first cable system outage, and determining, based on the start time, a time period during which to refrain from generating a service ticket indicative of the first cable system outage. The method may include determining that the first cable system outage has not ended at an end time of the time period, and receiving a second indication of a second cable system outage. The method may include determining that the second cable system outage begins during the time period and has not ended at the end time. The method may include generating and sending a service ticket indicative of the first cable system outage and the second cable system outage.

Abstract: Embodiments of the present disclosure provide methods, systems, apparatuses, and computer program products for auto-adjustment signal quality. A method may include determining one or more cable modem devices configured to communicate with a device via a network. The method may include sending poll requests to the one or more cable modem devices to determine a signal power level associated with each of the one or more cable modem devices. The method may include receiving a first poll response from a first cable modem device. The method may include determining, based on the first poll response, a first signal strength associated with the first cable modem device. The method may include determining that the first signal strength deviates from a signal strength threshold. The method may include determining, based on the determination that the first signal strength deviates from the signal strength threshold, a first adjustment to an output power of the device for the first cable modem device.

Abstract: This disclosure describes systems, methods, and devices related to network outage management. A method may include receiving a first indication of a first cable system outage. The method may include identifying a start time associated with the first cable system outage, and determining, based on the start time, a time period during which to refrain from generating a service ticket indicative of the first cable system outage. The method may include determining that the first cable system outage has not ended at an end time of the time period, and receiving a second indication of a second cable system outage. The method may include determining that the second cable system outage begins during the time period and has not ended at the end time. The method may include generating and sending a service ticket indicative of the first cable system outage and the second cable system outage.

Abstract: Embodiments of the present disclosure provide methods, systems, apparatuses, and computer program products for auto-adjustment signal quality. A method may include determining one or more cable modem devices configured to communicate with a device via a network. The method may include sending poll requests to the one or more cable modem devices to determine a signal power level associated with each of the one or more cable modem devices. The method may include receiving a first poll response from a first cable modem device. The method may include determining, based on the first poll response, a first signal strength associated with the first cable modem device. The method may include determining that the first signal strength deviates from a signal strength threshold. The method may include determining, based on the determination that the first signal strength deviates from the signal strength threshold, a first adjustment to an output power of the device for the first cable modem device.

Abstract: This disclosure describes systems, methods, and devices related to resetting observable channel knockouts. A device may transmit a poll request frame to a cable modem to solicit information associated with the cable modem. The device may receive a response frame from the cable modem, wherein the response frame includes information indicating the cable modem is in a partial operation state. The device may store at least a portion of the information in the memory. The device may determine a command configured to cause the cable modem to transition from the partial operation state. The device may transmit the command to the cable modem.

Abstract: This disclosure describes systems, methods, and devices related to resetting observable channel knockouts. A device may transmit a poll request frame to a cable modem to solicit information associated with the cable modem. The device may receive a response frame from the cable modem, wherein the response frame includes information indicating the cable modem is in a partial operation state. The device may store at least a portion of the information in the memory. The device may determine a command configured to cause the cable modem to transition from the partial operation state. The device may transmit the command to the cable modem.