Abstract: In one example implementation according to aspects of the present disclosure, a computer-implemented method includes training, by a processing device, a log sequence model based at least in part on training log messages. The method further includes integrating, by the processing device, a system-level model and a component-level model to detect a relationship or an anomaly. The method further includes identify, by the processing device, a workflow as a directed graph. The method further includes matching, by the processing device, the workflow to a system configuration graph. The method further includes identifying, by the processing device, a problem based at least in part on one or more of the system configuration graph and results of the matching of the workflow and the system configuration graph.

Abstract: A method of automatically and intelligently maintaining business systems, including information technology assets. A management system automatically maintains a business system based on relationships among resources within the business system and/or on a priority rank that establishes the value or importance of a particular resource. The management system, and optionally the user, can also create rules for maintaining relationships among resources and for maintaining relationships among different business systems. The management system automatically adapts to a change in rules by maintaining relationships among resources and business systems based on a change in the rules.

Abstract: A system, method and apparatus for performing a real-time service level agreement (SLA) impact analysis. In the system of the invention, a service level manager can be programmed to establish a plurality of SLAs directly implicating selected resources. A relationship database further can be configured for coupling to one or more management applications programmed to manage the selected resources. Finally, a modeling and evaluation system can be communicatively coupled to the relationship database and the service level manager and programmed to perform a real-time SLA impact analysis based both upon resources directly implicated by the SLAs and also upon resources which are related to the resources directly implicated by the SLAs.

Abstract: A method for auditing and verifying configuration items (CIs) in an information technology (IT) configuration management database (CMDB) includes identifying which configuration item (CI) types should be part of an audit, defining link rules to link an authorized CI type stored in a CMDB to an actual CI type that is part of an IT infrastructure, retrieving all authorized CI instances of the identified CI types from the CMDB, retrieving all actual CI instances of the identified CI types from a discovery upload of a current IT environment, comparing the actual CI instances to the authorized CI instances, and taking remedial action when variances are discovered.

Abstract: A method, system and apparatus for estimating an SLA breach value. The method can include processing resource data to identify an acceptable SLA breach value; and, displaying the acceptable SLA breach value through a user interface. The processing step can include identifying a best practices SLA breach value based upon resource data for an aggregation of customers. Alternatively, the processing step can include identifying an average SLA breach value for a specific customer. As a further alternative, the identifying step can include identifying an average SLA breach value for a specific customer for a specific resource. As yet a further alternative, the processing step can include identifying an SLA breach value trend based upon past measured historical systems management data; and, predicting a future SLA breach value based upon the trend. In all cases, the acceptable SLA breach value can be increased by a fixed proportion.

Abstract: A method for auditing and verifying configuration items (CIs) in an information technology (IT) configuration management database (CMDB) includes identifying which configuration item (CI) types should be part of an audit, defining link rules to link an authorized CI type stored in a CMDB to an actual CI type that is part of an IT infrastructure, retrieving all authorized CI instances of the identified CI types from the CMDB, retrieving all actual CI instances of the identified CI types from a discovery upload of a current IT environment, comparing the actual CI instances to the authorized CI instances, and taking remedial action when variances are discovered.

Abstract: A service level management (SLM) configuration system and method. The SLM configuration system can include a data store having one or more references to metric components. A discovery processor can be coupled to the data store and programmed to identify individual ones of the metric components through the references which can be incorporated in a service level agreement (SLA) and managed by an associated SLM system. Finally, a registration processor can be coupled both to the discovery processor and to the associated SLM system. The registration processor can have a configuration for adding identified ones of the metric components to the associated SLM system for management by the associated SLM system when the identified ones of the metric components are incorporated into an SLA managed by the associated SLM system.

Abstract: A method and system for use within at least one network. The method and system achieve their objects via computing equipment engineered to do the following: define one or more pools of network resources; and assign network resources on the basis of the one or more pools of network resources.

Abstract: A method, system, and computer program product code using a two-tiered cache for hierarchically structured data. The present invention significantly reduces the frequency of computationally intense processing used to retrieve hierarchically structured data and reduces the system cache storage requirements for maintaining coalesced images.

Abstract: A method and system for use within at least one network. The method and system achieve their objects via computing equipment engineered to do the following: define one or more pools of network resources; and assign network resources on the basis of the one or more pools of network resources.