Patents by Inventor Brady Wiseman

Brady Wiseman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for informing customer service agent of details of user's interaction with voice-based knowledge retrieval system
    Patent number: 9160850
    Abstract: The present invention describes a method and system for informing a customer service agent of the details of a service user's interaction with a voice-based knowledge retrieval system. More particularly the invention is directed to a method of informing a customer service agent of details of a user's interaction with a voice retrieval system including the steps of providing a user of a voice retrieval system with a list of one or more information items, playing the one or more information items to the user in response to one or more user inputs, storing a transcript of the user's interaction with the one or more information items, transferring the user from the voice retrieval system to a customer service agent in response to the one or more user inputs; and providing the customer service agent with the transcript of the user's interaction with the one or more information items.
    Type: Grant
    Filed: April 7, 2006
    Date of Patent: October 13, 2015
    Assignee: ORACLE OTC SUBSIDIARY LLC
    Inventors: Brady Wiseman, Dana Allison
  • METHOD AND SYSTEM FOR INFORMING CUSTOMER SERVICE AGENT OF DETAILS OF USER'S INTERACTION WITH VOICE-BASED KNOWLEDGE RETRIEVAL SYSTEM
    Publication number: 20070263838
    Abstract: The present invention describes a method and system for informing a customer service agent of the details of a service user's interaction with a voice-based knowledge retrieval system. More particularly the invention is directed to a method of informing a customer service agent of details of a user's interaction with a voice retrieval system including the steps of providing a user of a voice retrieval system with a list of one or more information items, playing the one or more information items to the user in response to one or more user inputs, storing a transcript of the user's interaction with the one or more information items, transferring the user from the voice retrieval system to a customer service agent in response to the one or more user inputs; and providing the customer service agent with the transcript of the user's interaction with the one or more information items.
    Type: Application
    Filed: April 7, 2006
    Publication date: November 15, 2007
    Inventors: Brady Wiseman, Dana Allison