Abstract: Interactive driver test administration systems include a vehicle actuating mechanism and an instruction vehicle movable on a vehicle travel surface and operatively engaged by the vehicle actuating mechanism for travel of the instruction vehicle on the vehicle travel surface. The instruction vehicle may include a vehicle chassis having vehicle wheels, a windshield on the vehicle chassis, driver inputs in the vehicle chassis and a central processing unit interfacing with the windshield and the driver inputs. The central processing unit may be configured to present and operate a virtual windshield screen in a selected one of a question-and-answer driver testing mode and a practical driver testing mode on the windshield. The central processing unit may be configured to operate the instruction vehicle via the vehicle actuating mechanism responsive to input from the driver inputs in the vehicle chassis. An answer selecting system may interface with the central processing unit.

Abstract: Media, method and system are described for creating and operating software capable of performing steps to provide an agent with feedback from a supervisor on current performance interacting with a client. Embodiments of the invention calculate values of performance metrics and assign each a weight contributing to an overall performance score. Embodiments of the invention further calculate the overall performance score and transmit it for presentation to the agent in such a way that a clear indication of success and/or desired change in performance can be easily understood.