Patents by Inventor Brandon Matthew Hurst

Brandon Matthew Hurst has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer service management system and method
    Patent number: 10453032
    Abstract: Embodiments of the present disclosure relate to a method that includes receiving customer identification information, verifying a customer identity using the customer identification information, receiving inputs related to customer intent from a predictive intent module, processing the inputs related to the customer intent to select a customer service representative from a plurality of customer service representatives, delivering the inputs related to the customer intent to the customer service representative, and connecting a customer device to the customer service representative to facilitate an interaction.
    Type: Grant
    Filed: June 5, 2017
    Date of Patent: October 22, 2019
    Assignee: United Services Automobile Association (USAA)
    Inventors: Quincy Nanaasare Obeng, Brandon Matthew Hurst, Ashley Nicole Munoz, Peter Thach-Buu Chung