Abstract: An email received from an email server (2) is delivered to a mail store controller (3) from which it is then stored in a mail store memory (5) with attachments in another storage location (6). The server controller (4) prepares a header for the email classifying the email having regard to what information it can immediately read. The first or initial header is sent to a router (15). The router (15) reads the header and sends it firstly to a profile controller (12) where the header is read and a profile database (13) is consulted which would have been inputted by management with various rules. Then, the header may be augmented with some instruction such as the need to copy another individual with the email and sent back to the router (15) where it is then sent to various conversion controllers (10, 12, 14) where various conversion operations take place.