Patents by Inventor Brendan Watkins

Brendan Watkins has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10778782
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Grant
    Filed: November 1, 2018
    Date of Patent: September 15, 2020
    Assignee: Bank of America Corporation
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Patent number: 10365805
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Grant
    Filed: June 30, 2015
    Date of Patent: July 30, 2019
    Assignee: Bank of America Corporation
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20190075172
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: November 1, 2018
    Publication date: March 7, 2019
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20190050824
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: October 5, 2018
    Publication date: February 14, 2019
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Patent number: 10165056
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Grant
    Filed: June 30, 2015
    Date of Patent: December 25, 2018
    Assignee: Bank of America Corporation
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Patent number: 10121125
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Grant
    Filed: June 30, 2015
    Date of Patent: November 6, 2018
    Assignee: Bank of America Corporation
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Patent number: 10083450
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Grant
    Filed: June 30, 2015
    Date of Patent: September 25, 2018
    Assignee: Bank of America Corporation
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170003856
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170004504
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170004509
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170006114
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170006013
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo
  • Publication number: 20170003857
    Abstract: A user may perform activities at an automated device having various technical features, such as a display, a printer, a camera, a microphone, a speaker, and other features used to perform activities at the automated device. During performance of an activity, the user may run into an issue and request assistance from an agent having a computing device (e.g., a portable computing device). Additionally or alternatively, the automated device may detect the issue and send a request for assistance to a computing device managing a transaction assistance portal or directly to the agent's computing device. The request may identify the user, the activity, and/or the issue, and the agent and his or her computing device may be used to resolve the issue. The agent's computing device may also be used to facilitate customer relationship management with the user.
    Type: Application
    Filed: June 30, 2015
    Publication date: January 5, 2017
    Inventors: Christian Mande, Mark Williamson, Brendan Watkins, Ryan Furey, Anne Price, Alison Pearce, Michelle Bentubo