Abstract: A system and method for managing real time parcel delivery in an internet of things (IoT) computing environment are presented. One or more intercepting locations may be identified and determined to replace an originally scheduled delivery location for real-time delivery of a parcel to a recipient using one or more IoT computing devices. The one or more intercepting locations may be selected to replace the originally scheduled location for real-time delivery of the parcel to the recipient using the one or more IoT computing devices. Real-time delivery of the parcel to the one or more intercepting locations may be arranged/coordinated between a delivery service and the recipient.

Abstract: A method, apparatus, system, and computer program product for providing an in-vehicle display of information for an object of interest. Sound data is received from a sound sensor system connected to the vehicle. The sound data is for sounds detected in an exterior environment around the vehicle. The sound data is analyzed for a presence of an object of interest. The location of the object of interest is determined using the sound data in response to detecting the presence of the object of interest. A visual indicator for the object of interest is displayed using an electronic display system in the vehicle to augment a live view of the exterior environment seen through a window of the vehicle for the in-vehicle display of the information for the object of interest to draw attention to the object of interest in the live view.

Abstract: Embodiments of the invention include methods and systems for selecting an optimal line-of-sight for a user in a multiple display screen venue. Aspects of the invention include receiving, by a processor, an indication that the user is visiting the multiple display screen venue. A user profile including one or more preferences for the user is access based at least in part on the indication of the user. Properties for one or more locations in the venue are received and a set of locations from the one or more locations is determined that satisfy the one or more preferences of the user.

Abstract: A method, apparatus, system, and computer program product for providing an in-vehicle display of information for an object of interest. Sound data is received from a sound sensor system connected to the vehicle. The sound data is for sounds detected in an exterior environment around the vehicle. The sound data is analyzed for a presence of an object of interest. The location of the object of interest is determined using the sound data in response to detecting the presence of the object of interest. A visual indicator for the object of interest is displayed using an electronic display system in the vehicle to augment a live view of the exterior environment seen through a window of the vehicle for the in-vehicle display of the information for the object of interest to draw attention to the object of interest in the live view.

Abstract: A computer-implemented method includes: monitoring, by a computing device, a driver's eye gaze direction; receiving, by the computing device, a notification; determining, by a computing device, a location to display the notification based on the driver's eye gaze direction; and generating, by the computing device, display instructions to display the notification in the determined location.

Abstract: A system and method for managing real time parcel delivery in an internet of things (IoT) computing environment are presented. One or more intercepting locations may be identified and determined to replace an originally scheduled delivery location for real-time delivery of a parcel to a recipient using one or more IoT computing devices. The one or more intercepting locations may be selected to replace the originally scheduled location for real-time delivery of the parcel to the recipient using the one or more IoT computing devices. Real-time delivery of the parcel to the one or more intercepting locations may be arranged/coordinated between a delivery service and the recipient.

Abstract: A computer-implemented method includes: monitoring, by a computing device, a driver's eye gaze direction; receiving, by the computing device, a notification; determining, by a computing device, a location to display the notification based on the driver's eye gaze direction; and generating, by the computing device, display instructions to display the notification in the determined location.

Abstract: Embodiments of the invention include methods and systems for selecting an optimal line-of-sight for a user in a multiple display screen venue. Aspects of the invention include receiving, by a processor, an indication that the user is visiting the multiple display screen venue. A user profile including one or more preferences for the user is access based at least in part on the indication of the user. Properties for one or more locations in the venue are received and a set of locations from the one or more locations is determined that satisfy the one or more preferences of the user.

Abstract: An approach is provided in which a powertrain synchronizer analyzes condition data that corresponds to impending conditions external to a vehicle. The powertrain synchronizer predicts a driver's future action in response analyzing the condition data and adjusts the vehicle's powertrain subsystem based upon the predicted driver action.

Abstract: A method for transmitting an audio stream based on a focus of attention of a user within a multi-screen venue is presented. The method may include connecting to a mobile device associated with the user. The method may also include tracking a user face associated with the user by using at least one camera. The method may then include determining the focus of attention based on the tracked user face. The method may further include determining a video feed corresponding with the determined focus of attention. The method may also include transmitting the audio stream corresponding with the determined video feed to the mobile device.

Abstract: An information processing system, computer readable storage medium, and method for customizing helpdesk services according to a user's skill level. The method includes determining a problem resolution domain corresponding to a user of an information processing system solving a problem associated with using the information processing system; selectively recording user actions; determining, based on the recorded user actions, a helpdesk problem resolution procedure that matches the recorded user actions; aggregating the recorded user actions by converting them into completed steps in a helpdesk problem resolution procedure; and presenting to a helpdesk representative at least one of the steps, where completed steps are presented distinguished from the other steps in the procedure. A user skill level can be determined, based on analyzing the completed steps, and presented to the helpdesk representative for customizing helpdesk services according to the user's skill level.

Abstract: An apparatus, computer program product, and method for assisting communication with an intended communication partner. The apparatus may include a user interface and at least one computer processor. The computer processor initiates a communication session with a first contact. The processor identifies at least one second contact that has a potential to be confused with the first contact and highlights at least one difference between the first contact and the second contact in the user interface.

Abstract: An apparatus, computer program product, and method for assisting communication with an intended communication partner. The apparatus may include a user interface and at least one computer processor. The computer processor initiates a communication session with a first contact. The processor identifies at least one second contact that has a potential to be confused with the first contact and highlights at least one difference between the first contact and the second contact in the user interface.

Abstract: An embodiment of the invention routes a call from a caller to a select agent with a controller, the call being routed based on a caller profile of the caller and a regional profile. A processor can generate a new call record for the call between the caller and the select agent, the new call record including caller attributes and agent attributes. A detector can monitor the call between the caller and the select agent, the call being monitored for communication barriers. The communication barriers can include words and/or phrases that indicate a misunderstanding, and/or repetition of the same phrase. The processor can update the caller's profile and/or the regional profile, the caller's profile and/or regional profile being updated with the new call record.

Abstract: A method includes synchronizing a portable device with a receiver device; storing contact information regarding the receiver device on said portable device; deploying said portable device remotely from the receiver device; and causing said portable device to transmit said contact information and a predetermined message as a result of a triggering action.

Abstract: An approach is provided in which a powertrain synchronizer analyzes condition data that corresponds to impending conditions external to a vehicle. The powertrain synchronizer predicts a driver's future action in response analyzing the condition data and adjusts the vehicle's powertrain subsystem based upon the predicted driver action.

Abstract: An approach is provided in which a powertrain synchronizer analyzes condition data that corresponds to impending conditions external to a vehicle. The powertrain synchronizer predicts a driver's future action in response analyzing the condition data and adjusts the vehicle's powertrain subsystem based upon the predicted driver action.

Abstract: An approach is provided in which a powertrain synchronizer analyzes condition data that corresponds to impending conditions external to a vehicle. The powertrain synchronizer predicts a driver's future action in response analyzing the condition data and adjusts the vehicle's powertrain subsystem based upon the predicted driver action.

Abstract: An embodiment of the invention provides a method and system for detecting driver persona in a vehicle wherein an attribute of a user is identified via at least one sensor in the interior of the vehicle. The attribute of the user can include the body weight of the user and/or a sequence of activities performed by the user when entering the vehicle. An electronic storage device is queried with the attribute of the user to determine whether the attribute of the user matches a stored driver attribute. The electronic storage device includes one or more driver profiles that include one or more driver attributes and stored driver settings. Driver settings are set in the vehicle with a processor based on the stored driver settings when the attribute of the user matches a stored driver attribute in the electronic storage device.

Abstract: An embodiment of the invention provides a method and system for detecting driver persona in a vehicle wherein an attribute of a user is identified via at least one sensor in the interior of the vehicle. The attribute of the user can include the body weight of the user and/or a sequence of activities performed by the user when entering the vehicle. An electronic storage device is queried with the attribute of the user to determine whether the attribute of the user matches a stored driver attribute. The electronic storage device includes one or more driver profiles that include one or more driver attributes and stored driver settings. Driver settings are set in the vehicle with a processor based on the stored driver settings when the attribute of the user matches a stored driver attribute in the electronic storage device.