Patents by Inventor Bret Swanson

Bret Swanson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9942409
    Abstract: A system and method for translating a coding language for graphical scripts used by a communication routing system into a preferred language. The original script files are received, and translation and validation rules are applied to produce translated script files. The coding language may be translated into an intermediate language which may be translated into the preferred language. A cross-reference and nodes resource is queried to gather associated contextual information for understanding and analyzing the translated script files. The translated script files and the associated contextual information are stored in a database. Thereafter, in response to a query from a user, the database is searched for information of interest from the translated script files, and the information is reported. In one possible application, the technology facilitates performing a path analysis of an individual call flow in which all possible outcomes of a communication are determined from initiation to completion.
    Type: Grant
    Filed: July 5, 2017
    Date of Patent: April 10, 2018
    Assignee: State Farm Mutual Automobile Insurance Company
    Inventors: Brian Blomgren, Rick Tackett, Jeffrey R. Clark, Bret Swanson