Abstract: Embodiments of the invention are directed to systems, methods and computer program products for determining the connectedness from a first individual to a second individual on a social network. In some embodiments, a method includes: (a) receiving information associated with the social network, (b) determining a direct connection between the first individual and the second individual, (c) determining one or more indirect connections between a first individual and a second individual, and (d) determining the connectedness based at least partially on: the direct connection, and/or the number of indirect connections between the first individual and the second individual, and/or the type of each indirect connection, and/or a qualitative value of each indirect connection. Embodiments of the invention allow a user of a system to determine the strength (or quality/closeness) of a connection between two individuals on a social network.

Abstract: Methods, apparatus, systems and computer program products described and claimed that provide for automatically and positively determining that a customer interfacing with one business platform application using a platform-specific customer identifier is the same customer that is interfacing with another business platform application using another platform-specific customer identifier. Once the positive determination of same customer is made, a federated identifier key is generated and applied to all of the platforms, so as to globally identify the customer across multiple enterprise-wide platforms. As such, the present invention eliminates the labor-intensive need to manually analyze customer data to determine if a customer interfacing with one platform is the same customer interfacing with another platform.

Abstract: Methods, systems, computer-readable media, and apparatuses for detecting and measuring malware threats are presented. In some embodiments, a computing device may collect malware detection data from one or more monitored applications. Subsequently, the computing device may aggregate the collected malware detection data. Then, the computing device may generate a heat map based on the aggregation of the collected malware detection data, where the heat map is configured to identify one or more malware threats associated with one or more monitored applications. In some arrangements, collecting the malware detection data may include monitoring various aspects of a client computing device and/or the client computing device's communications with one or more servers and/or other devices that may be configured to provide the one or more monitored applications.

Abstract: Methods, apparatus, systems and computer program products are described and claimed that provide for automatically and positively determining that an associate accessing a business domain/application using an application-specific associate identifier is the same associate that is accessing another business domain/application using another application-specific associate identifier. Once the positive determination of same associate is made, a federated identifier key is generated and applied to all of the platforms in which the associate can be positively identified, so as to globally identify the associates across multiple enterprise-wide domains/applications. As such, the present invention eliminates the need to manually analyze associate data to determine if an associate interfacing with one domain/application is the same associate interfacing with another domain/application.

Abstract: Methods, apparatus, systems and computer program products described and claimed that provide for automatically and positively determining that a customer interfacing with one business platform application using a platform-specific customer identifier is the same customer that is interfacing with another business platform application using another platform-specific customer identifier. Once the positive determination of same customer is made, a federated identifier key is generated and applied to all of the platforms, so as to globally identify the customer across multiple enterprise-wide platforms. As such, the present invention eliminates the labor-intensive need to manually analyze customer data to determine if a customer interfacing with one platform is the same customer interfacing with another platform.

Abstract: Methods, apparatus, systems and computer program products are described and claimed that provide for automatically and positively determining that an associate accessing a business domain/application using an application-specific associate identifier is the same associate that is accessing another business domain/application using another application-specific associate identifier. Once the positive determination of same associate is made, a federated identifier key is generated and applied to all of the platforms in which the associate can be positively identified, so as to globally identify the associates across multiple enterprise-wide domains/applications. As such, the present invention eliminates the need to manually analyze associate data to determine if an associate interfacing with one domain/application is the same associate interfacing with another domain/application.

Abstract: Systems, methods, and computer program products are provided for identifying activity outliers from amongst employees/associates within a predetermined peer group of employees. The inventive concepts herein disclosed require establishing consistent peer groupings of employees/associates. In specific embodiments, the peer groupings may be defined by combining one or more and, typically two, line of business hierarchies and job title. Once the peer grouping is established, monitoring of pre-determined activities within designated applications is performed to determine the number of occurrence of the predetermined activities over a designated period of time. Activity outliers are subsequently determined based on the number of occurrence of the predetermined activities over the designated period of time.

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for determining a risk score for an agent associated with an entity. In some embodiments, a method includes: (a) receiving first information associated with an agent's action related to an account and/or an agent's actions over a predetermined period of time related to one or more applications, and (b) determining a first risk score based at least partially on the first information. In some embodiments, the method further includes: (c) receiving, from a data system, second information associated with the agent, where the second information comprises one or more entitlements granted to the agent by the entity, and (d) determining a second risk score based at least partially on both the first information and the second information.

Abstract: Systems, methods, and computer program products are provided for identifying activity outliers from amongst employees/associates within a predetermined peer group of employees. The inventive concepts herein disclosed require establishing consistent peer groupings of employees/associates. In specific embodiments, the peer groupings may be defined by combining one or more and, typically two, line of business hierarchies and job title. Once the peer grouping is established, monitoring of pre-determined activities within designated applications is performed to determine the number of occurrence of the predetermined activities over a designated period of time. Activity outliers are subsequently determined based on the number of occurrence of the predetermined activities over the designated period of time.

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for determining a threat associated with an agent's provision of a service to an outsider. In some embodiments, a method includes: (a) receiving first information associated with the outsider, (b) receiving, from a data system, second information associated with the agent, where the agent provided the service to the outsider, and (c) determining a relationship between the outsider and the agent. In some embodiments, the method further includes: (d) receiving third information associated with the agent's provision of the service to the outsider, and (e) determining an abnormal event associated with the service.

Abstract: Embodiments of the invention provide for claims data analysis. The methods, apparatus and computer program products provide for receiving claims data pertaining to an abnormal event related to at least one customer account held at an entity and determining which individuals associated with the entity interacted with the customer accounts in the claims data. In addition, several embodiments described herein contemplate analysis of additional information associated with each claim to detect relationships amongst and between claims, customer accounts, and individuals who interacted with customer accounts that are the subject of claims. In such embodiments, investigation of claims may be targeted and allow for a more efficient identification of potentially culpable individuals and rapid exoneration of innocent individuals.

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for determining a risk score for an agent associated with an entity. In some embodiments, a method includes: (a) receiving first information associated with an agent's action related to an account and/or an agent's actions over a predetermined period of time related to one or more applications, and (b) determining a first risk score based at least partially on the first information. In some embodiments, the method further includes: (c) receiving, from a data system, second information associated with the agent, where the second information comprises one or more entitlements granted to the agent by the entity, and (d) determining a second risk score based at least partially on both the first information and the second information.