Patents by Inventor Brett A. Vedas

Brett A. Vedas has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System, method and computer program product for providing customer service on a mobile device
    Patent number: 8265609
    Abstract: A system, method, and computer program product for providing customer services on a mobile device can provide a user-interface on a mobile device to display one or more customer service options, store state information of the customer's interaction with the user-interface, and provide a user-interface element that provides the customer an option to contact a customer service agent. In response to the customer's exercising the option to contact the customer service agent, the stored state information is sent to the customer service agent.
    Type: Grant
    Filed: January 12, 2010
    Date of Patent: September 11, 2012
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Manish K. Deliwala, Brett A. Vedas
  • SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR PROVIDING CUSTOMER SERVICE ON A MOBILE DEVICE
    Publication number: 20110171939
    Abstract: A system, method, and computer program product for providing customer services on a mobile device can provide a user-interface on a mobile device to display one or more customer service options, store state information of the customer's interaction with the user-interface, and provide a user-interface element that provides the customer an option to contact a customer service agent. In response to the customer's exercising the option to contact the customer service agent, the stored state information is sent to the customer service agent.
    Type: Application
    Filed: January 12, 2010
    Publication date: July 14, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Manish K. Deliwala, Brett A. Vedas