Patents by Inventor Brett D. Ehrlich

Brett D. Ehrlich has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CHAT COMMUNICATION SUPPORT ASSISTANTS
    Publication number: 20240056404
    Abstract: Disclosed in some examples are methods, systems, and machine-readable mediums which provide for an agent support application with a plurality of plug-in communication support assistants. Each of the plurality of plug-in communication support assistants monitors communications between the agents and customers for different conversational triggers. Conversational triggers may be any conversation, either by the agent or the customer, that the communication support assistant is trained to detect. Upon detecting one of these conversational triggers, the plug-in communication support assistant provides one or more suggestions to the agent.
    Type: Application
    Filed: October 24, 2023
    Publication date: February 15, 2024
    Inventors: Kimarie Pike Matthews, Richard Castanho, Germaine S. Chee, Robin J. Cusimano, Brett D. Ehrlich, Tyua Larsen Fraser, Colleen Reardon Graham, Gregory Scott Hill, James W. Pedersen, Timothy J. Shipman
  • Chat communication support assistants
    Patent number: 11824820
    Abstract: Disclosed in some examples are methods, systems, and machine-readable mediums which provide for an agent support application with a plurality of plug-in communication support assistants. Each of the plurality of plug-in communication support assistants monitors communications between the agents and customers for different conversational triggers. Conversational triggers may be any conversation, either by the agent or the customer, that the communication support assistant is trained to detect. Upon detecting one of these conversational triggers, the plug-in communication support assistant provides one or more suggestions to the agent.
    Type: Grant
    Filed: June 10, 2022
    Date of Patent: November 21, 2023
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kimarie Pike Matthews, Richard Castanho, Germaine S Chee, Robin J. Cusimano, Brett D. Ehrlich, Tyua Larsen Fraser, Colleen Reardon Graham, Gregory Scott Hill, James W. Pedersen, Timothy J. Shipman
  • Chat communication support assistants
    Patent number: 11381529
    Abstract: Disclosed in some examples are methods, systems, and machine-readable mediums which provide for an agent support application with a plurality of plug-in communication support assistants. Each of the plurality of plug-in communication support assistants monitors communications between the agents and customers for different conversational triggers. Conversational triggers may be any conversation, either by the agent or the customer, that the communication support assistant is trained to detect. Upon detecting one of these conversational triggers, the plug-in communication support assistant provides one or more suggestions to the agent.
    Type: Grant
    Filed: December 18, 2019
    Date of Patent: July 5, 2022
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Kimarie Pike Matthews, Richard Castanho, Germaine S. Chee, Robin J. Cusimano, Brett D. Ehrlich, Tyua Larsen Fraser, Colleen Reardon Graham, Gregory Scott Hill, James W. Pedersen, Timothy J. Shipman